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TSB 22-2475 - 2018-2021 Navigator - Grinding, Growling, Clicking Noise, Inoperative Power Steering Column During Telescoping-Raking Operation
Issued: December 5, 2022
Model:
Issue: Some 2018-2021 Navigator vehicles may exhibit a grinding, growling, or clicking noise or inoperative power steering column during telescoping/raking operation. This may be due to the steering column telescope or rake actuators. To correct the condition, follow the Service Procedure to replace the steering column actuators and reprogram the column and pedal memory module (BCMB).
Action: Follow the Service Procedure to correct the condition on vehicles that meet all of the following criteria:
Parts
Quantity refers to the amount of the service part number required to repair the vehicle.
Unit of Issue refers to the number of individual pieces included in a service part number package.
Piece Quantity refers to the total number of individual pieces required to repair the vehicle.
Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part Warranty (SPW)/Special Service Part (SSP)/Extended Service Plan (ESP) coverage. Limits/policies/prior approvals are not altered by a TSB. NVLW/SPW/SSP/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.
Labor Times
Repair/Claim Coding
Service Procedure
1. Replace the steering column actuators. Refer to Workshop Manual (WSM), Section 211-04 Steering Column Telescopic Motor and Tilt Motor.
2. Reprogram the BCMB using the latest software level of the Ford Diagnosis and Repair System (FDRS).
© 2022 Ford Motor Company
All rights reserved.
NOTE: The information in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and equipment to do the job properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service. The procedures should not be performed by "do-it-yourselfers". Do not assume that a condition described affects your car or truck. Contact a Ford or Lincoln dealership to determine whether the Bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended Service Plan coverage unless stated otherwise in the TSB article. The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves the right to supersede this information with updates. The most recent information is available through Ford Motor Company's on-line technical resources.
TSB 22-2475 document attached below:
Issued: December 5, 2022
Model:
| Lincoln 2018-2021 Navigator |
Issue: Some 2018-2021 Navigator vehicles may exhibit a grinding, growling, or clicking noise or inoperative power steering column during telescoping/raking operation. This may be due to the steering column telescope or rake actuators. To correct the condition, follow the Service Procedure to replace the steering column actuators and reprogram the column and pedal memory module (BCMB).
Action: Follow the Service Procedure to correct the condition on vehicles that meet all of the following criteria:
Parts
| Service Part Number | Quantity | Description | Unit of Issue | Piece Quantity |
FL3Z-3F840-D | 1 | Actuator Assembly | 1 | 1 |
FL3Z-3F840-E | 1 | Actuator Assembly | 1 | 1 |
W717218-S442 | 1 | Upper Steering Column Shaft Bolt | 1 | 1 |
W716538-S450B | 1 | Steering Column Mounting Nuts | 4 | 2 |
W712250-S437 | 2 | Steering Column Mounting Bolts | 1 | 2 |
Unit of Issue refers to the number of individual pieces included in a service part number package.
Piece Quantity refers to the total number of individual pieces required to repair the vehicle.
Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part Warranty (SPW)/Special Service Part (SSP)/Extended Service Plan (ESP) coverage. Limits/policies/prior approvals are not altered by a TSB. NVLW/SPW/SSP/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.
Labor Times
| Description | Operation No. | Time |
| 2018-2021 Navigator: Replace The Steering Column Actuators And Reprogram The BCMB (Do Not Use With Any Other Labor Operations) | 222475A | 1.5 Hrs. |
Repair/Claim Coding
| Causal Part: | 14B561 |
| Condition Code: | 04 |
Service Procedure
1. Replace the steering column actuators. Refer to Workshop Manual (WSM), Section 211-04 Steering Column Telescopic Motor and Tilt Motor.
2. Reprogram the BCMB using the latest software level of the Ford Diagnosis and Repair System (FDRS).
© 2022 Ford Motor Company
All rights reserved.
NOTE: The information in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and equipment to do the job properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service. The procedures should not be performed by "do-it-yourselfers". Do not assume that a condition described affects your car or truck. Contact a Ford or Lincoln dealership to determine whether the Bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended Service Plan coverage unless stated otherwise in the TSB article. The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves the right to supersede this information with updates. The most recent information is available through Ford Motor Company's on-line technical resources.
TSB 22-2475 document attached below:
