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TECHNICAL SERVICE BULLETIN 25-2055 - Effective February 24, 2025
General System Performance, Stability, And Intermittent System Reboot, Intermittent Wireless Apple CarPlay Or Android Auto Function, Phone Related Concerns With Intermittent No Audio Or Static, Navigation/Global Positioning System (GPS) Related Concerns Through Apple CarPlay And Android Auto, Alexa Function Consistency And Stability
Models:
Markets: North American markets only
Issue: Some of the vehicles listed in the Model statement above may exhibit at least one of the following conditions:
This may be due to a concern with the software in the APIM.
NOTE: The APIM software update that addresses the symptom listed in this bulletin may have been sent via a software update delivered OTA to connected vehicles that have automatic updates enabled through the center display screen. Enter the VIN in PTS and check the OTA Dashboard under the Connected Vehicle tab for OTA update history. If an update to the APIM has successfully completed recently and the customer is reporting the symptoms are no longer present, this article may not apply.
Action: For vehicles that meet all of the criteria in the Issue and Model statements, follow the Service Procedure to reprogram the APIM.
Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part Warranty (SPW)/Service Part New Vehicle (SPNV)/Extended Service Plan (ESP) coverage. Limits/policies/prior approvals are not altered by a TSB. NVLW/SPW/SPNV/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.
Labor Times
Service Procedure
NOTE: The time required to complete this procedure varies depending on several factors including the number of module software updates required, available internet bandwidth, USB flash drive variability, and the potential that CAN flashing (software update via the DLC with FDRS) may be required. Connect to the internet with an ethernet cable, use a USB 3.2 Gen 2 or higher flash drive. When performing USB software updates, using high speed USB ports on the laptop is recommended for faster file transfer.
For additional information, please see the full TSB attached below as a PDF Document...
General System Performance, Stability, And Intermittent System Reboot, Intermittent Wireless Apple CarPlay Or Android Auto Function, Phone Related Concerns With Intermittent No Audio Or Static, Navigation/Global Positioning System (GPS) Related Concerns Through Apple CarPlay And Android Auto, Alexa Function Consistency And Stability
Models:
| Ford 2021-2024 Bronco | |
| 2023 e-Transit | e-Transit only, does not apply to gasoline engines |
| 2023-2024 Escape | |
| 2022-2024 Expedition | |
| 2023-2024 F-Super Duty | |
| 2024 Mustang | |
| Lincoln 2023-2024 Corsair | |
| 2022-2024 Navigator |
Markets: North American markets only
Issue: Some of the vehicles listed in the Model statement above may exhibit at least one of the following conditions:
This may be due to a concern with the software in the APIM.
NOTE: The APIM software update that addresses the symptom listed in this bulletin may have been sent via a software update delivered OTA to connected vehicles that have automatic updates enabled through the center display screen. Enter the VIN in PTS and check the OTA Dashboard under the Connected Vehicle tab for OTA update history. If an update to the APIM has successfully completed recently and the customer is reporting the symptoms are no longer present, this article may not apply.
Action: For vehicles that meet all of the criteria in the Issue and Model statements, follow the Service Procedure to reprogram the APIM.
Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part Warranty (SPW)/Service Part New Vehicle (SPNV)/Extended Service Plan (ESP) coverage. Limits/policies/prior approvals are not altered by a TSB. NVLW/SPW/SPNV/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.
Labor Times
| Description | Operation No. | Time |
| Various Vehicles: Reprogram GWM, APIM, and TCU Modules As Required By The Software Update And Service Procedure (Do Not Use With Any Other Labor Operations) | 252055A | 1.9 Hrs. |
| Additional Time For Further Updates To GWM, APIM, TCU “Refer To Warranty & Policy Manual, Section 1.3 For Time Recording Requirements And Procedures For Actual Time. Ford Monitors Module Reprogramming Vehicle History Session Data To Compare Against Warranty Claiming Activity” (Can Be Claimed With Operation A) | AP252055 | Actual Time Up To 2.0 Hrs. |
Service Procedure
NOTE: The time required to complete this procedure varies depending on several factors including the number of module software updates required, available internet bandwidth, USB flash drive variability, and the potential that CAN flashing (software update via the DLC with FDRS) may be required. Connect to the internet with an ethernet cable, use a USB 3.2 Gen 2 or higher flash drive. When performing USB software updates, using high speed USB ports on the laptop is recommended for faster file transfer.
For additional information, please see the full TSB attached below as a PDF Document...
