I was driving and heard what I thought was something hitting the glass. I saw no damage and went into the store. My wife was in the car and when I got back she stated she pulled the window down to smoke, but the window would not go back up. I can hear the motor but nothing happens. I'm thinking it is the window regulator. I confirmed this with Safe Lite Auto Window and the service dealer in Danville Va. Not ever repairing one of these before, I view some videos on how to replace the window regulator, which were good. But all of them started with the window already up. None of them show how to get the window up when it is down. I need some help.