daeven
Member
I have a 2012 EL 2WD base model that was purchased new from a dealer with about 600 miles on it. At the first oil change it was noticed the front struts had failed (leaking fluid). Dealer replaced them under warranty.
At 10,000 miles, I refused to pay the dealer to rotate the tires because I don't let mechanics with air tools near lug nuts unless I have to. I do my own tire rotations.
Now at 21,000 miles, i saw the rear struts are leaking, and I noticed the outside edge of the tires are worn badly - completely bald on the front, less so on the rear. It's my wife's car, so I don't look closely at it often enough.
Dealer is now replacing the rear struts, and claims alignment is not needed when they replace any struts (and clearly didn't do that when they did the fronts). Why are the stuts failing so early? Does anyone think an alignment shouldn't be done with strut replacement? The truck has stock wheels, occasionally pulls a <2000 lbs trailer, and has never been off road.
An additional interesting point is the windshield was broken before we bought it. I noticed no sign of a rock chip, but it was replaced by the dealer. Did the car get dropped from a truck before we bought it?
The dealer is refusing to provide a free alignment, and won't replace any of the tires because I didn't pay for a rotation (apparently nobody else does their own maintenance). I have opened a case with Ford customer service, but I need to update them now that the dealer has "diagnosed" the alignment problem.
At 10,000 miles, I refused to pay the dealer to rotate the tires because I don't let mechanics with air tools near lug nuts unless I have to. I do my own tire rotations.
Now at 21,000 miles, i saw the rear struts are leaking, and I noticed the outside edge of the tires are worn badly - completely bald on the front, less so on the rear. It's my wife's car, so I don't look closely at it often enough.
Dealer is now replacing the rear struts, and claims alignment is not needed when they replace any struts (and clearly didn't do that when they did the fronts). Why are the stuts failing so early? Does anyone think an alignment shouldn't be done with strut replacement? The truck has stock wheels, occasionally pulls a <2000 lbs trailer, and has never been off road.
An additional interesting point is the windshield was broken before we bought it. I noticed no sign of a rock chip, but it was replaced by the dealer. Did the car get dropped from a truck before we bought it?
The dealer is refusing to provide a free alignment, and won't replace any of the tires because I didn't pay for a rotation (apparently nobody else does their own maintenance). I have opened a case with Ford customer service, but I need to update them now that the dealer has "diagnosed" the alignment problem.
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