Your looking for a short. Why don't you just say that? I would test it easily myself to see if it has amps to turn it over in the first place before you send someone on a wild goose chase for a short. One nice thing about text is that there is no arguing over what was said.
12/29
Go ahead and revoke my reply privileges, I can still edit previous posts. Can I speak to your manager? I want to help. I have never experienced a short that caused the engine to not turn over, so the battery is suspect to me... even new.
Maybe you could have said, I understand how you misunderstood what the "voltage drop test" because electronics are complicated or something.