502Expedition
Member
Well, this has been an adventure! 10 days ago I dropped off my 2018 at the dealership. Simple rear diff leak and transmission shift point reset. The service spiraled out of control from there. Unfortunately, I know that I will miss parts of this story or leave things out because I am emotionally drained, so apologies! My service adviser called to say that on the test drive they noticed a noise from the front end at low speed. Recommending a TSB to disconnect some vacuum lines and should not be a big deal. well on the next test drive they called to say the expedition had a coolant leak on the test drive and had to have the vehicle towed back to the shop. JL1Z-18472-B and JL1Z-18472-C are the part numbers. they refused to accept any responsability and said I needed to pay right at 600.00 for the repair. Ford extended warranty people said that I didn't have enough credit with ford for them to cover it so pack sand...... My question is what the hell happened and how is this okay?
Also we have a new weird noise at low speeds and on the highway. sounds like a bike chain hitting a guard or loose heat shield. also have a groan at low speed turns. So she goes back to the dealership tomorrow!
here is a link to the new noise, a little tough to hear.
https://photos.app.goo.gl/7ZYUs4dJobC3CTfe8
Advice is appreciated!
Also we have a new weird noise at low speeds and on the highway. sounds like a bike chain hitting a guard or loose heat shield. also have a groan at low speed turns. So she goes back to the dealership tomorrow!
here is a link to the new noise, a little tough to hear.
https://photos.app.goo.gl/7ZYUs4dJobC3CTfe8
Advice is appreciated!