I think the ppl who are having issues with the system are not adjusting it to how they want the system to work. You can't expect the system to "not let ppl cut you off" if you drive in eco mode and use the 4th distance setting, but then get mad that it takes to long to acceleration back to flow of traffic. Same for ppl who put it on distance 2 and gets mad it's too aggressive. There's too many outside factors for it to consider and you can intervene at anytime, but you still have to know how you "want" it to act then adjust all of settings according. You can always set it to regular cc and do it yourself as well. I like the ford setup and actually prefer it to how our cx9 setup is. I'm sure there's also better setups than fords setup as well. BUt either way, I like having acc way more than not.