Phone disconnects

[dlcorbett]

My truck doesnt play the music off my phone anymore. It used to when i first bought it a week ago and the calling feature still works, just no music. My gf phone works perfect though but she uses pandora, i have a huge music library from free mp3s. Any thoughts why this maybe?

 

[EightIsEnough]

Make sure that her bluetooth is off or out of range. Hit menu, then the Seek> twice to see Select SRC. Hit OK. Hit Seek> again then OK to select BT Audio.

I do this a lot.

Sent from my LG-ls990 using Tapatalk

 

[dlcorbett]

Hopefully that works, the aux cable diminishes sound quality considerably.

 

[EightIsEnough]

It may help to make your phone the primary, but I have done that and it still connects either to my wife's or goes straight to line in much of the time.

Sent from my LG-ls990 using Tapatalk

 

[FordIVTteam]

My truck doesnt play the music off my phone anymore. It used to when i first bought it a week ago and the calling feature still works, just no music. My gf phone works perfect though but she uses pandora, i have a huge music library from free mp3s. Any thoughts why this maybe?

Hi dlcorbett,

I'd like to help with this but first I need a little more information from you. What phone do you have, and are you attempting Bluetooth audio or USB? Which SYNC system do you have:

How to identify your SYNC version | Official Ford Owner Site

Let me know and we can walk through a few steps to get this working again.

Rebecca

 

[dlcorbett]

I dont know which version of sync it is but the vehicle is an 09 nav with navigation. The phone is a lg g2 and my gf is a lg g4. My phone was the primary and it still connects first, just when i change the media output to bt it says device disconnected. I tried takin it off and reconnecting and still wont play music. I havent tried playing the music with the usb disconnected as this has been my main source of music since it wont play music off my phone.

 

[FordIVTteam]

Thanks! If you go into the Bluetooth options in your phone, select the gear next to SYNC (at least that's how it shows in my LG G3), does MEDIA AUDIO have a check mark in the box? Also, have you made any changes to where your music is stored on your phone?

Rebecca

 

[dlcorbett]

I even did a master reset in the setting s and still no go and took out the usb...weird i just dont know.

 

[FordIVTteam]

I see that rebooting your phone did the trick! Holler (on either forum) if you have any other questions.

Rebecca