Do you have a bubble paint rust problem?

I found this online I hope it helps
read the following 2 post
Part 1 of 3


My 2008 Expedition Story...I bought it new in August 2008 with an extended 100,000 mile warranty and it’s been a pretty good vehicle when the windows work.
I purchased my first Ford in 2003 and this is now my 4th Ford vehicle.
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In August 2010 I was having some work done and the mechanic made a comment about some corrosion under the rear license plate bracket. It was about the size of a dime.
I couldn’t believe it. Knowing the vehicle was just two years old I didn’t think much of it and knew it would be covered under warranty. That’s when things got interesting
In Dec of 2010 I brought the vehicle in for some service at the Ford dealership and asked them to check out the spot on the rear. When they were done they informed me that I was over the 36K warranty and it wasn’t covered. I was not happy.
The next day I contacted Fords regional office and was told the same thing. I then called and emailed everyone I could find an email address to at Ford, including the board of directors.
I went and got an estimate from a Ford dealer for 1600 and change. This covered stripping and repainting the hood and rear tailgate.
Ford Corporate agreed to take another look and offered me 900 of the 1600 dollar repair estimate. I declined. I didn’t think this was fair for a 2 year old, $41,000 vehicle. I started searching the subject on the internet…..
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I was not surprised to find hundreds of other people with the same issue. All were treated the same way. There were blogs on Edmunds, Lemon Law, Ford Paint Peeling and many other sites including entire police fleets that the paint was falling off riding down the road.
After pleading for help on some of the sites I was contacted by the Zestar Corporation and they were great at explaining the problem. They have published a wonderful easy to follow book that explains in detail why this is happening.
They explained that the aluminum that is used on the hood and rear tailgate was contaminated during the preparation process and iron was left on the aluminum which reacts much like acid and causes the blistering.
After another month or so new spots of corrosion started popping up all over the front hood and rear tailgate. It seemed that a new one was showing each day or two.
After getting no farther with Ford Corporate I decided to sue.
I went out and got an estimate for replacing the rear tailgate and stripping the front hood and repainting. $3800. At the body shop I got the second estimate he informed me that I should replace the front hood also because it was impossible to get in the entire framework of the hood to make sure the iron was all removed $4800.
Show Estimates
I read the Massachusetts laws on how to sue in small claims. I contacted Harvard University’s Small Claims Advisory Board, who reviewed my letter of intent and gave me tips.
I filed my case in small claims court. Check with your state to see what your max is. Mass. Is $7000. I also filed for triple damages due to the fact that Ford knew about this problem for years and had not fixed the problem.
Show 2004 and 2006 TSB’s
Fords legal department called me a couple of days before court and offered to replace the rear lift gate and strip and repaint the front hood by their dealership. They also requested what amounted to a gag order and a release from any further responsibility for the paint on my vehicle. I asked them for a warranty on the paint job. They never called me back.
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FROM FORD LEGAL
GENERAL RELEASE
Regarding VIN# 1FMFU16598LA39120, I, Maynard Johnson for the sole consideration of repair of the
vehicle's hood and replacement of the vehicle's lift gate. The repair will be made by Ford Motor Company in
exchange for this Release, hereby release and discharge Ford Motor Company "Ford" and its affiliates, subsidiaries,
employees, agents, and dealers ("Releasees") from any and all claims which I or my spouse or heirs had or may have
against said Releasees by reason of any action, omission, event, or cause, presently known, up to and including the date
of this Release.
This Release expressly includes all such claims for damages, losses, injuries, or consequences, to person
or property or both, that may be based upon the repair of the hood and replacement of the lift gate on the 2008 Ford
Expedition with the above-listed VIN #, and I hereby acknowledge full settlement and satisfaction of all claims of whatever
kind or character which I have or may have against Releasees by reason of such repair(s).
In making this Release, I rely wholly upon my own judgment, belief and knowledge, and that no representations or statements made by Releasees or their representatives have influenced me to any extent whatsoever in making the Release.
It is further understood and agreed that this settlement is a compromise of disputed claims and that payment is not to be construed as an admission of liability upon the part of Releasees, by whom liability is expressly
denied.
It is further understood and agreed that all agreements and understandings between the parties hereto are
expressed herein and that the terms of this Release are contractual and not a mere recital.
This Release shall be construed and interpreted under the laws of the State of Massachusetts ..
I agree that I will keep the financial terms, amount and existence of this Agreement confidential and will not
disclose any financial information concerning this Agreement.
I HAVE READ THE FOREGOING RELEASE AND FULLY UNDERSTAND AND VOLUNTARILY MAKE IT.
(NOT) Signed this __ day of , 2011.

I found this online I hope it helps

I found this online I hope it helps

Part 2 of 3


See I wouldn’t let them fix it without the warranty because the paint will just blister again. It had already happened on my front hood where a Ford dealer fixed a small road debris ding just months before. You will also find many places on the internet where this has happened to many people. Once you sign Fords release they’re off the hook.
So we get to court. I show up with a wonderful notebook sent by Zestar full of all of the facts of Fords paint issues written on their own letterhead. 84.4% of Ford vehicles leaving the plant where my truck was built failed paint thickness and durability tests. 84.4% in 2003-2004 yet it’s still going on.
I plead my case using Zestars book and my own data. I brought 30 pictures of my vehicle showing the blisters some 3-4 inches long by now. (6 months since I reported it to Ford). I explained that a 2 year old well maintained vehicle should not have issues with the paint. The standard for paint durability is 15 years. I showed the data and information from other cases won. I showed that Ford was aware of this issue for years.
Ford pleaded their case
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/' MANUFACTURER POSITION
Will participate - In Person
Court Docket # ll-S6-SC
CuDL Case Number: 1482033380
Customer Name: Maynard Johnson
VIN: 1FMFU16S98LA39120
Vehicle Year/Model: 2008 Ford Expedition
Current Mileage: 67,770 +
State: MA
Warranty Start Date: 08/14/2008
Purchased: New
This claim is: IN BTB Warran

Replies to this message:
expedition08 (Jul 28, 2011 10:24 am)
REPLY
#73 of 82 AVERAGE JOE VS THE VOLCANO OF ERUPTING PAINT PART 2 by maynardjw
Jul 25, 2011 (7:08 am)
/ Ford Motor Company respectfully requests that the Plaintiff's claim be denied for the amount that he is pursuing. We understand the Plaintiff, Mr. Maynard Johnson, is pursuing a monetary claim in the amount of $4,700.00 plus court costs for the repair of his vehicle's hood and rear lift gate, which he alleges is the result of a Ford manufacturing defect. While we do not dispute the validity or nature of the vehicle's hood and liftgate paint damage; it is our position that we are not indebted to the Plaintiff for the cost of the repair as the vehicle is out of all applicable warranty provisions.
Under the terms of the New Vehicle Limited Warranty or also known as the Bumper to Bumper
Warranty, Ford Motor Company will cover the cost of repairs for a defect in materials or workmanship when the customer presents the vehicle for repair during the warranty period of 3 years or 36,000miles, whichever occurs first. As the subject vehicle has been driven approximately 67,770 miles, theNew Vehicle Limited Warranty, which expired by miles around January of 2010, when 36,000 mileswere reached. Mr. Johnson states that in August of 2010 that he noticed paint blistering on the reartailgate and that the blisters spread to the hood. Mr. Johnson's vehicle was already out of the bumperto bumper warranty for this concern to be covered; therefore he would not be eligible for warrantyrepair or reimbursement, due to the above information.
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Mr. Johnson first contacted Ford's Customer Service on December 4, 2010, (five months after he alleges he noticed the bubbling paint concern). Ford Motor Company advised Quirk Ford, Mr. Johnson's selling dealership that we would cover 60% of the cost to the repainting of the aluminum bubbling paint panels, in which the Mr. Johnson declined as he was seeking Ford to cover 100% of the repairs.
*** Ford notes that Quirk Ford was attempting to provide customer satisfaction, as a good faith offer to cover 60% of the repairs. They did not have to do that as the customer was out of any warranty that would cover a paint concern.
When Mr. Johnson filed small claims, he stated that he is seeking a monetary claim in the amount of $4,700.00; however, he did not provide any additional information or documentation as to where he got that figure from. Quirk Ford did not offer $900.00 dollars on his undocumented estimate of $4,700.00; the offer was for 60% of an estimate that was given to Mr. Johnson by Quirk Ford. The total of the body shop estimate by Quirk Ford was $1,690.07 for repainting of the hood and rear lift gate; the customer's cost would have been $676.03, Ford would have paid $1,014.04.
Mr. Johnson also mentions in a letter that was sent to Ford Customer Service on or about April 15, 2011, that he also got an estimate from Jannell Motors, (also a privately owned Ford dealership) in the amount of $3,875.96, but there are some procedural component items to remove and reinstall, and also their labor rate is higher than Quirk Ford's, but most of the cost is related to the added replacement of the liftgate. It is our position that the liftgate is not necessary to replace due to the factthat the liftgate is an aluminum panel. Jannell does not want to replace the aluminum hood, but wants to replace the liftgate with no explanation why. (I requested this quote, Ford never talked to them)
j Mr. Johnson states that he found a technical service bulletin (TSB 06-25-15) that is in regards to his concern. Ford would like to explain that technical service bulletins (TSB's) are recommended procedures for repairing vehicles, and should not to be confused with recalls. They are issued as addendums to the dealers workshop manual, they can range from a specific vehicle, to a product line, and they breakdown a specific repair into a step by step process. TSB's are created by Engineers, and are technically specific to a repair process. TSB's also save technician's troubleshooting time, provide an organized itemized repair procedure, and standardize the repair process. TSB's are specific to vehicle identification numbers (VINS). The above mentioned TSB is not listed under Mr. Johnson's VIN. '
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In saying that, the TSB clearly states the specific repair process that is needed, and why this concern happened, Ford will briefly explai~ Ford's Scientific Research Laboratory has performed a number of tests on vehicle body parts returned for corrosion related concerns. Testing has revealed that the aluminum corrosion was caused by iron particles working their way into the aluminum body part, prior to it being painted. The repair is to strip the paint, remove the iron particles (oxidation), and prep the aluminum panels for refinishing. This process is to repair the aluminum panels not replace them, as aluminum panels to not suffer a perforation from rust, as aluminum does not rust. This procedure is intricate, and should be performed at a Ford dealer body shop, or a Ford recommended body shop.
*** Ford notes although Mr. Johnson states that Ford has been aware of this situation for 7-8 years, the TSB was released for publication to the dealerships on December 11, 2006~This is not a wide spread concern, and at best only effects a very small amount of vehicles. There are isolated situations that occurred, likely in production that caused industrial or environmental fallout that started the iron oxidation process of the aluminum panels. As you can see from the TSB the iron particles worked their way into the panels prior to painting (cross contamination), that is why only certain panels were
affected.

I found this online I hope it helps

I found this online I hope it helps

Part 3 of 3


Per the above information, Ford believes that a fair decision in this matter is to use Jannell's higher estimate, less the cost of the replacement liftgate, Ford will repair the vehicle in the amount of $2,192.26. In using Jannell's estimate the repair should be performed there, as Quirk Ford should not be held to Jannell's estimate. The consideration should be to repair the effected aluminum body panels, and not to replace them as it is not necessary to replace any panel at this time. Should there by an underlying concern, once the panel is stripped, then Ford would consider replacing any affected panel if deemed warranted. One can only speculate at this time that a body panel warrants
replacement, and cannot be repaired.
On June 10, 2011, Ford Motor Company contacted Mr. Johnson in an attempt to offer settlement for his vehicle's paint concerns. Ford offered to perform repair of the vehicle's hood and replacement of the rear liftgate. Mr. Johnson replied that there was not a mention of warranty and proceeded his answer with a letter indicating his denial unless a "limited lifetime" warranty could be provided, like the body shop quote that he sent. Ford notes that Mr. Johnson did not send a quote or written repair
A estimate from any body shop. Furthermore, as each dealersnip is"privately owned and operated repair I facilities, Jannell Ford does provide the vehicle's owner

REPLY
#74 of 82 AVERAGE JOE VS THE VOLCANO OF ERUPTING PAINT PART 3 by maynardjw
Jul 25, 2011 (7:10 am)
On June 10, 2011, Ford Motor Company contacted Mr. Johnson in an attempt to offer settlement for his vehicle's paint concerns. Ford offered to perform repair of the vehicle's hood and replacement of the rear liftgate. Mr. Johnson replied that there was not a mention of warranty and proceeded his answer with a letter indicating his denial unless a "limited lifetime" warranty could be provided, like the body shop quote that he sent. Ford notes that Mr. Johnson did not send a quote or written repair
A estimate from any body shop. Furthermore, as each dealersnip is"privately owned and operated repair I facilities, Jannell Ford does provide the vehicle's owner a lifetime warranty for paint repair; however, the labor warranty is for a total of 12 months or 12,000 miles from the date of repair, whichever occurs first.
Ford provides the New Vehicle Limited Warranty to prevent out of pocket expenses to the customer, and the TSB's that are published to the dealer will also expire when the bumper to bumper warranty expires. Ford provided an offer of goodwill assistance well after the warranty expired, in which Mr. Johnson felt he was entitled to full repair coverage. In good faith, Ford is extending a very fair mediated settlement, and feels that this is what Mr. Johnson is entitled to. Ford should not be held responsible for any type of fallout either environmental or industrial, Ford does place care in production in an attempt to prevent these occurrences, but no manufacturer can provide perfection. It is unfortunate that this happened to Mr. Johnson after the warranty expired, but Ford has provided as
stated above a fair mediated settlement to resolve this matter. Mr. Johnson does have an extended service plan (ESP), a PremiumCARE that also does not cover paint concerns, but will cover over 500 items should there be any other warrantable concern within the duration of the plan.
In conclusion, Ford respectfully requests the denial for the amount of $4,700.00 that Mr.
Johnson is pursuing and renders a decision in the amount o~. ~ f1.1-. cJi)
EVIDENCE TO BE PROVIDED TO THE JUDGE
Ford Motor Company
They didn’t argue the defect. Their case was based on warranty. Their warranty expired at 36000 miles. But in Massachusetts and many other states all you have to do is show that they are hiding a known defect behind their warranty. In that case the warranty is void. This was done using Zestar’s information.
The Court kept several pieces of evidence and informed us they would have a decision within a week.
I won. $4964. dollars. The full amount, and then some, I requested plus interest and court costs. By the way make sure you include rental vehicle coverage in your suit. I forgot and could have received another $500. I got a quote from a rental outfit for the same vehicle I drive. I just forgot to add it to my filing.
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DOCKET NUMBER Trial Court of Massachusetts ~
JUDGMENT FOR PLAINTIFF(S) 201156SCOO2245 District Court Department Small Claims Session
ENAME MAYNARD JOHNSON VS. FORD MOTOR COMPANY
NTIFF(S) WHO ARE PARTIES '-:0 THI&-.lUOGMENI - - - - --€tJRREN'r COUR, -s-s: -
1 MAYNARD JOHNSON Quincy District Court
Quincy, MA 02169-5348
ENDANT(S) WHO ARE PARTIES TO THIS JUDGMENT PAYMENT REVIEW SCHEDULED for
1 FORD MOTOR COMPANY 07/28/2011 01 :30 PM. ~~~~~
~ TO WHOM THIS COPY OF JUDGMENT IS ISSUED FURTHER ORDERS OF THE COURT
1 MAYNARD JOHNSON
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bRNEY FOR PARTY TO WHOM THIS COPY OF JUDGMENT IS ISSUED
I- --- - --- ----~ .~. - -- - - -
the above claim, after trial by a magistrate, the Court has entered JUDGMENT IN FAVOR OF THE PLAINTIFF(s) listed
bve.
e defendant(s) must pay the plaintiff(s) the "Judgment Total" shown below, plus additional postjudgment -
~rest under General Laws c. 235 § 8 at the "Annual Interest Rate" shown below from the "Date Judgment Entered" shown
ow until the date of payment. The defendant(s) is required by law to pay the plaintiff(s) that total amount.
less the defendant(s) failed to appear, the defendant(s) has a right of appeal within 10 days after receiving notice of
judgment. See the enclosed instructions for additional information.
tEl Court also issued a PAYMENT ORDER ordering the defendant(s) to pay the total amount by 07/21/2011.
~ Court also scheduled this matter for a next event on the date shown above, at which both parties must appear unless
used. The defendant(s) is subject to arrest for failing to appear. See the enclosed instructions.
Date of Breach, Demand or Complaint 5/10/2011
Qa~ JuqgQ1e_n~Entered - - - ---.;- - - - - - _ 6J21/20j 1
Number of Days of Prejudgment Interest (Line 2 - Line 1) 42
Annual Interest Rate of 12.00%/365 = Daily Interest Rate 0.032877%
Single Damages $4,797.00
Prejudgment Interest (lines 3x4x5) $66.24
Double or Treble Damages Awarded by Court (where authorized by law) $0.00
Costs Filing Fee & Surcharge (G.L. c. 218 §23 & c. 262 § 4C) $100.00
Attorney Fees Awarded by Court (where authorized by law) $0.00
Other Costs Awarded by Court $0.00
JUDGMENT TOTAL PAYABLE TO PLAINTIFF(S) (lines 5+6+7+8+9+10) $4,963.24
E JUDGMENT ENTERED CLERK-MAGISTRATE/ASST. CLERK
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The reason your reading this today is.. NO GAG ORDER.. See I didn’t really care about the money. It’s the principle. If they make you an offer prior to court you could lose everything if you don’t accept it. If you do accept it and there is no warranty, you will be reliving the same problem down the road. To me it was well worth it. Also I felt the court was going to give me at least what Ford offered me prior to court.
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I lost the triple damage part. I knew I would because Mass. rarely gives it out even when people win that part of the trial. I felt I did. Ford said they only knew about it in 2006 and that my vehicle was not even covered by the TSB that showed the issue.
I asked three times if they had issued one on my vehicle. They did not respond. I then pulled out the 2004 TSB showing the same vehicles that were on the 2006 TSB. This proved that they knew about the issue since at least 2004, 7 years before my case.
So good luck. Do not give up. You are right they are wrong! We are their customers. See this has been going on for years. Now through the beauty of the internet with sites like Facebook, manufacturers can’t hide their issues anymore. We can pass on information and make the issues public. So hang in there.

check out this recent news report about the problem

http://www.nbcchicago.com/news/business/Ford-Owners-Upset-About-Bad-Paint-Jobs-130218428.html