I ordered my 2022 Expedition in November. When Ford send me the notice that it was in production it was for February. Then several weeks later they said it was "in Production" 3/17. It had an ETA of 4/7. They have now removed the ETA and there is none. I call the Ford marketing department several times over the past month. I have a VIN number but the people that answer the phone ask the SAME questions each time and it takes 5 minutes. When I get pissed off at the slowness of the process, they finally say they will put me on hold and after 5 minutes they tell me the same thing as I see on the customer ford order status page -
https://shop.ford.com/vehicleordertracking/status/?vin=.
They then tell me the last time their data was updated was on 3/17 but they could tell me the car was on Chip hold with no idea as to when it would get cleared. They then tell me I should talk to the Ford dealer and ask them to talk to the Ford Dealer Rep. When I ask the dealer they tell me the same thing that I know and say that Ford and the Ford Dealer rep give them no information.
The dealer told me that he has seen NO 2022 Expeditions and that he is seeing the same problem with the F-150s where he has January orders that are scheduled for delivery at the end of May.
I can understand that there are supply chain issues. However, Ford should at least give us a Worst Case Delivery date and live by it. They have to know what chips they are short of and when the supplier promises to deliver them. They should communicate that to the dealers and the customers.
The question I have is since minimal money has changed hands, how long before Ford feels a financial pinch and how can the dealers stay in business if they cannot get any product?
In my mind this will be the last time I purchase a product from an American car company. At least if you purchase a car manufactured outside of the US you can get it soon than 6 (going on several more) months.