Transmission issue with absolutely ridiculous answer from dealership

[lawdog6153]

Ok heres our issue 2019 expedition max with transmission issue. While accelerating onto the hwy from the ramp power just stayed the same and revs went up to 4000 rpms with no acceleration. Went to dealership they said the vehicle will change if there is another driver. It adapts to the drivers style. Stated that was why the vehicle hesitated in power delivery. I was like what the hell are you talking about? He stated if another driver starts driving the car it will behave differently. I said the vehicle has 7 different driving modes so does that mean i should not use any of the modes? Has anyone else run into this cause that is the dumbest thing ive ever heard.

 

[SyndicateZ]

How long have u had the expedition?

Also, I bought mines used with 56,000 miles on it and definitely had power when test driving it. (MY first time driving it...)

The dealer is just trying to send u on your way.. These vehicles are well known to have transmission issues and Infind it embarrassing they gave you that excuse. shame on them. Their transmission techs must be swamped with a crap load of vehicles needing transmission rebuilds and probably cant take anymore in so they try to delay it.

 

[SilverStealth]

I'm with SyndicateZ. That sounds like the brush off to a MASSIVE safety issue. Imagine if a semi was coming at you while you were entering the freeway, and you experienced that lack of acceleration. Total B.S. by the dealership. Get it documented and fixed.

 

[bb37]

I'd try a different dealer.

 

[SyndicateZ]

Id go back to the dealer, say it happened again and u think the transmission isnt shifting like its supposed to. If they say its because it needs to learn your driving habits ask them to reset the transmission learn to factory default so that it can learn your driving habits and have all that documented as well.

If u continuento have shifting isssues we atleadt tried that so far. This will all lead up to a new CDF drum when they are able to take u in in a few years

 

[JamaicaJoe]

Damn; I have a 2013 with 120 K and I had to get on it hard to merge/avoid traffic the other day and it delivered. If your truck is gutless it is not the driver. Flooring it should have same reaction regardless of what shift points it learned.

 

[Hellwig]

Ok heres our issue 2019 expedition max with transmission issue. While accelerating onto the hwy from the ramp power just stayed the same and revs went up to 4000 rpms with no acceleration. Went to dealership they said the vehicle will change if there is another driver. It adapts to the drivers style. Stated that was why the vehicle hesitated in power delivery. I was like what the hell are you talking about? He stated if another driver starts driving the car it will behave differently. I said the vehicle has 7 different driving modes so does that mean i should not use any of the modes? Has anyone else run into this cause that is the dumbest thing ive ever heard.

Do you have any sort of manufacture warranty like Ford ESP? I am asking because dealership may try to avoid their responsibility because any warranty plan would pay much less than what you pay out of your own pocket. If you do not have any warranty on the vehicle, I would be confused. The problem looks like the 10R80 neutral-out condition in drive, and Ford published several TSB for the model year of your vehicle.

 

[Dice Roll]

There is a learning the trans computer will do, except it will not result in a neutral out. They are some warranty dodging bastards it sounds. My dealer does not want to do repairs unless I take it in three times. Other dealers are farther away, won’t do pickup and delivery. Aren’t known to be better for sure, so I’m kinda stuck with these fools.

 

[5280tunage]

And try recording the dash with your phone a few times, making sure to have the gear selection display on (tap the manual shift button before hand, then just select 10th and out should start on).

When you record 4k rpm, little to no acceleration and no downshift, should be pretty obvious.

 

[AAOO]

You need a new CDF Drum. They just did mine and it’s not doing the neutral out or clunking anymore.

 

[TheDoug]

Man that is some BS! I would not return to that dealership to get anything done. The adaptive programming would never do anything like you described. Complete garbage!

 

[lawdog6153]

We have an extended warranty 4 yrs 125k. We have already used it and it took weeks to get it fixed but we made out. 3k for the warranty but already used 5k to fix engine. Now its the transmission

 

[LanceExp2025]

Yep lawdog6153! That sounds like pretty far-fetched BS, to me! These dealers are sometimes NOT knowledgeable nor reasonable but I would bet it is more that it was your particular "Service Writer", who was incompetent. I would do what "SyndicateZ" suggested and if they start repeating this learning BS, I would ask to speak directly to the "Service Manager". I have found this to work effectively in the recent past with my local Ford dealership in CA.

I had a serious drive-line vibration, drumming sound on my brand new 2023 380-mile Transit 350 Cargo Van. The first Service Writer was not interested in my documentation, TSB or video plus, he was rude and dismissive. I asked to speak w/ the Service Manager but he was off on that Monday so, I came back the following day (Tuesday) w/ an Appointment (made the day before) and spoke w/ another, different Service Writer, this time. He was totally nice, interested in my documentation, TSB & video. They took my van in, fixed it perfectly and I got it back the 3rd day/morning. My point here is that, I am thinking that many Service Writers are not knowledgeable or have had a bad day with a prior rude/angry customer(s). You may have got the brunt of his anger, on that day.

I was worried about the knowledge of the Ford Mechanics (themselves) but after speaking to the Heavy Line Mechanic at my local dealership, before he worked on my Transit van, that he was Super Knowledgeable, if not totally from training, because of him doing hundreds of these things, week after week. (EXPERIENCE!) So, that's my 2 cents worth here. I am hoping you can get your trans fixed soon because it sounds like it could be dangerous, in the wrong situation! I definitely 'would' stay on this warranty pursuit because as time goes on, it's more likely to get denied or put on the-back-burner forever. Best of luck or put that "6153# LawDog" on them, Lance

 

[keny01998]

Have the transmission fluid been changed? My 2019 transmission was acting up and I asked the dealer to change out the fluid and filter. It has been shifting smooth.

 

[Moeman]

Can you re-create it? Take the service manager for a ride.

 

[sixstring]

I have a 2020 and had the same problem. Dealer replaced a solonoid control assembly under the powertrain warranty. My problem was that I would be on the interstate doing 75 and all of the sudden the vehicle felt like it shifted to neutral. I would pull over to the shoulder and it would fix it self and once i had to power off power on the engine. There are a lot of bad transmissions in the 19 and 20. Do some research on AI for details.

 

[Bmac1955]

Regarding Service Techs. My Dealership has 8 service writers. The one who I was assigned to had been on the job for 8 months. Had my Battery replaced there and they discarded the battery blanket upon replacement of battery. Came home and checked under the hood and noticed it missing. Went back and showed him that. They ordered a new one and installed it. Not his fault I agree. During a conversation with him, he said his job prior was a Office machine repair man. These Service Techs just write. I got a new tech because they reassigned him to another position. Went in for a seat belt recall. Waited for the inspection. He texted me saying it was done. Spoke to him and he told me that he never seen one so bad. Asked if I could talk to the Mechanic. He obliged and the mechanic told me that the part listing on the recall matched the ones in the recall. Nothing wrong with them just Ford recalled them for replacement. Bottom line.......they are brilliant with Bullsh$t. Just lazy to finding and understanding factual knowledge. Get them in and get them out.

 

[LanceExp2025]

Yep, Bmac1955: You hit the nail right on the head, with your comments. Couldn't have said it better! Lance

 

[Azureo81]

Ok heres our issue 2019 expedition max with transmission issue. While accelerating onto the hwy from the ramp power just stayed the same and revs went up to 4000 rpms with no acceleration. Went to dealership they said the vehicle will change if there is another driver. It adapts to the drivers style. Stated that was why the vehicle hesitated in power delivery. I was like what the hell are you talking about? He stated if another driver starts driving the car it will behave differently. I said the vehicle has 7 different driving modes so does that mean i should not use any of the modes? Has anyone else run into this cause that is the dumbest thing ive ever heard.

I literally had the same issue a few weeks back with my 2019 Expedition. When trying to accelerate in a 3rd gear the vehicle was loosing power and slowing down instead of increasing the speed. I thought at that time that the transmission went. The dealer said that this is a turbo sensor issue. I did not believe them to be honest, but when they replaced the sensor the issue went away.

 

[5280tunage]

Have the transmission fluid been changed? My 2019 transmission was acting up and I asked the dealer to change out the fluid and filter. It has been shifting smooth.

be careful what you ask for. got my tranny flushed and within two weeks, it was screwed up and needed a valve body (at 55k miles), two weeks after that it blew up and need a whole new tranny. seems like if it's work, don't mess with it, more likely you'll introduce issues.