Recent content by George Hanson

  1. George Hanson

    2018 PLATINUM SUDDEN/INTERMITTENT POWER FAIL?!?

    Yeah the Van Horn ppl told us the same thing until Cayla lit a fire under their lame a**es and voila... ...we had a loaner in 2 days!!
  2. George Hanson

    2018 PLATINUM SUDDEN/INTERMITTENT POWER FAIL?!?

    It was an absolute battle of the most miserable kind but ultimately we did prevail -- a brand new transmission was installed and the problem no longer exists. The dealer (part of the Van Horn Group) FULLY embodied every, single, negative, characteristic, a dealer could possibly fall down...
  3. George Hanson

    Hail Damage -- Garage Keepers Liability -- Ford Dealer Authorized.

    Good feedback thanks. To their credit straight-away they said take it to the shop of our choice and agreed to get us working directly with their insurer. It was all a huge PITA but ultimately we got to what looks like a fair resolution.
  4. George Hanson

    Hail Damage -- Garage Keepers Liability -- Ford Dealer Authorized.

    Of course not.
  5. George Hanson

    Hail Damage -- Garage Keepers Liability -- Ford Dealer Authorized.

    Dealer caved and agreed to pay for everything. They whined and moaned at length until we threatened to take it all public and 18-hours later came back and agreed to have their insurer cover everything — LOL.
  6. George Hanson

    Hail Damage -- Garage Keepers Liability -- Ford Dealer Authorized.

    Are authorized Ford dealers required to maintain a Garage Keepers Liability insurance policy in order to protect customer vehicles in their possession/on their lot? My sister had a convoluted transmission issue on a 2018 Expedition Platinum which we managed to wrestle to the mat with the help...
  7. George Hanson

    2018 PLATINUM SUDDEN/INTERMITTENT POWER FAIL?!?

    So it just gets more bizarre… …dealer called back and said it was determined the parts fix was no longer the proper solution and they were going to replace the entire transmission… …then the hail storm hit and destroyed every automobile on the lot ‍. Getting with a lawyer soon to figure out...
  8. George Hanson

    2018 PLATINUM SUDDEN/INTERMITTENT POWER FAIL?!?

    Loaner in hand as of yesterday. No visibility on timing of repair but the dealer is now fully compliant after I managed to get a “supervisor” from Ford to hear me out… …she has been the bomb and it’s pretty much been smooth sailing ever since. Thanks to all for the input/ideas. Cheers fellas…
  9. George Hanson

    2018 PLATINUM SUDDEN/INTERMITTENT POWER FAIL?!?

    https://www.youtube.com/watch?v=iIZIKnj8Kqc Sounds familiar...WTF.
  10. George Hanson

    2018 PLATINUM SUDDEN/INTERMITTENT POWER FAIL?!?

    Seems to me when you sign up as a “Ford dealer” there’s an implicit expectation/responsibility to do the right thing for the customer in a situation like this — especially so given the stark safety risks present. Thanks.
  11. George Hanson

    2018 PLATINUM SUDDEN/INTERMITTENT POWER FAIL?!?

    Service Manager called back today... ...Expedition loaner will be provided early next week and repairs will commence as soon as the parts arrive. Parts mentioned include the "main control separator plate" and inspecting the "park paw actuator rod/gear (sic) for any damages" and "if there are...
  12. George Hanson

    2018 PLATINUM SUDDEN/INTERMITTENT POWER FAIL?!?

    RECAP: Mon. 5/16 > dealer service tech inspects vehicle says Ford is "aware of the issue but there is no current fix or parts available" but "we will open a case with Ford and work with them to get a loaner, should hear back in 1-day". Wed. 5/18 > after 2-days of being ghosted my sister goes...
  13. George Hanson

    2018 PLATINUM SUDDEN/INTERMITTENT POWER FAIL?!?

    Oh my! Don't have time to write it up this minute but boys this is getting interesting!! Will try to write it up tonight... The Good: Finally got to an amazingly helpful "supervisor" at Ford. The Bad: Dealer has been caught in a stone cold lie.
  14. George Hanson

    2018 PLATINUM SUDDEN/INTERMITTENT POWER FAIL?!?

    Wow, thanks for the additional input guys. Ford still hasn't called like they said they would but I do now know the name/contact-info for the guy our "case" was assigned to -- I will track him down :) . As for the highlighted text above, just this morning made a mental note to reach out to a...
  15. George Hanson

    2018 PLATINUM SUDDEN/INTERMITTENT POWER FAIL?!?

    @texevora & @5280tunage thx for your input/feedback. I got involved because like a lot of ladies in automotive situations of this nature my sister is overly trusting and isn't wired to push back. Fortunately our Mom suggested she loop me into the conversation. This could get interesting so I...
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