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  1. S

    Master Reset on 2020 Expedition never completes? Can't activate FordPass

    Update: I did a rain dance and tried another sequence of toggling the connectivity, locking the car, FordPass reset, locking the car, etc and it finally did a proper reset and the app was able to activate.
  2. S

    Master Reset on 2020 Expedition never completes? Can't activate FordPass

    I'm able to add it, but when I click Activate, I get this:
  3. S

    Master Reset on 2020 Expedition never completes? Can't activate FordPass

    I used the chat function, I haven't tried also calling.
  4. S

    Master Reset on 2020 Expedition never completes? Can't activate FordPass

    I have no clue if the previous owner removed the VIN from their account - is that strictly required? Or should a master reset clear that association? Another thing that's odd to me - after the master reset, it still doesn't seem like everything is being reset. The radio station is still set to...
  5. S

    Master Reset on 2020 Expedition never completes? Can't activate FordPass

    I updated my post, it's on 21194 now, still can't link up with FordPass Connect.
  6. S

    Master Reset on 2020 Expedition never completes? Can't activate FordPass

    Not sure if the soft resets or the Sync update did it, but I am able to do a master reset now. It didn't fix the FordPass Connect activation problem, though.
  7. S

    Master Reset on 2020 Expedition never completes? Can't activate FordPass

    I did do a soft reset or two, but can try again. Looks like it's Sync 3.4, build 19274 21194. It was working on downloading an update earlier, though I'm not sure if it finished. Edit: it apparently did update, and is working on another download right now.
  8. S

    Master Reset on 2020 Expedition never completes? Can't activate FordPass

    Edit: RESOLVED We recently picked up a used 2020 Expedition MAX (stealth). In order to activate FordPass Connect, I've gone through several attempts at doing the Master Reset through the Sync screen, but it doesn't seem to ever "complete" - the screen stays black for 15+ minutes. If I get...

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