2014 Expedition Sync Issues

[ssmock]

The phone speaker in my 2014 Expy Limited quit working. The text messaging works and it will receive a call but the speaker function doesn't work. My iphone options when using sync the function has some squiggly lines through it. Everything seems to work except the vehicle speaker function. Anyone else have this issue and is there a fix for it?

 

[zillionzak]

Were you able to resolve this issue? Similarly in my 2014 Expedition, all of the SYNC and User Device Features are now missing.