Sync 4A WiFi issue?

[Robert Bushnell]

Hey fellow Expedition..ers,

Wanted to ask all those with the 15inch Sync 4A or anyone who may have some advice on this really a concern I have on WiFi.

So I have a 23 Timberline, has the Sync 4A with the 15inch screen and I’ve noticed that the WiFi, #1 doesn’t seem to like to auto connect to the WiFi when near..at least sometimes it does but most often it doesn’t but 2 and perhaps more concerning.. it only stays connected for like.. maybe 3-4 minutes? Then I get the WiFi available icon and the “connected to WiFi” icon is gone.. if I wait a long time it sometimes reconnects but I usually get frustrated by that point and try reconnecting.

When I connect it manually the first time it connects fine. Says it was successful, but I have a firewall on my network that is Layer 3 so it’s handling the routing and it shows ZERO activity from the truck when it connects. Like as if it’s not doing anything, not going to any sites or calling out to anything..

I’ve master reset sync, I’ve unplugged the truck from battery and let it sit for about 4 hours, for more than just the WiFi, I also haven’t gotten an update since purchase back in Sept..

And I’ve even used my phone hotspot that while in the truck with SYNC telling me the signal is “Excellent”

I’ve also changed my entire networks addressing because I found one guy say after he changed his to be ***.***.1.*** his WiFi worked..

The truck is brand new sooo I’m hesitant to think it’s faulty but.. maybe it is??

Idk… any thoughts or advice from cyber world?

I had the same problem until Ford tech updated to 230202 rev 956, Wifi stays connected now. I'm still having the mini gauge problem were I replace boost with Tranny Temp, stays that way until I shut the vehicle off, next start up it shows boost again, I reported to Ford a couple of times, hope they will fix it.

 

[ExpyEverest]

Sooo finally got my first update today! Though this happened while I had Fords OTA and engineering team looking at my issues, particularly over my WiFi issues.

I’m happy to report that now that I got this update. Which is labeled as 4.2.1 and only says in release notes that its changes are to “open the door for future updates to go through” I finally am seeing traffic over WiFi AND it stayed connected for a SUPER long time. Finally!!

Hopefully this update does what it says which it looks like it did and I start getting all the updates I’m behind on.

Based on what I’ve learned going through this mess, it could have been an update to the gateway module. Since that module IS the door updates have to go through.

Anyways.. will keep updated.

 

[Flathead40]

Sooo finally got my first update today! Though this happened while I had Fords OTA and engineering team looking at my issues, particularly over my WiFi issues.

I’m happy to report that now that I got this update. Which is labeled as 4.2.1 and only says in release notes that its changes are to “open the door for future updates to go through” I finally am seeing traffic over WiFi AND it stayed connected for a SUPER long time. Finally!!

Hopefully this update does what it says which it looks like it did and I start getting all the updates I’m behind on.

Based on what I’ve learned going through this mess, it could have been an update to the gateway module. Since that module IS the door updates have to go through.

Anyways.. will keep updated.

Got the 4.2.1 update on Monday. Seems like it now automatically connects to the WiFi when at home. Hope to see the 4.2.2 update with the UI changes soon. But was glad to see an actual OTA come through and apply successfully so know that the vehicle can receive them. Through some research seems like Ford has had issues on their end with the OTA process and is why some vehicles have not received them even when they’ve been out for months. And you are correct this was an update to the gateway module which is the door to the update kingdom.

 

[jjscsix]

I got the same update a few days ago. A little weird. Its an update to allow you to get updates. As most of you know, i have been very upset about not getting the Synch 4 update that actually fixes glitches and improves functions on the screen. Hopefully this new update will get me the “real” update soon.

 

[Flathead40]

Well just got another update. 4.2.2.1 just showed up. Sync was updated to version 23096. I believe 4.2.2.2 is the big change that adds the camera button and HVAC control with the volume knob. So things are flowing now, updates have been coming about once every 10 days. Just a hunch but I think Ford might have finally resolved the OTA issues on their end.

 

[ExpyEverest]

Well just got another update. 4.2.2.1 just showed up. Sync was updated to version 23096. I believe 4.2.2.2 is the big change that adds the camera button and HVAC control with the volume knob. So things are flowing now, updates have been coming about once every 10 days. Just a hunch but I think Ford might have finally resolved the OTA issues on their end.

View attachment 81233

Sooo i just got this same update today as well! i think we both are in the same pool, because i also have been seeing updates about every 10 days.. at least one a week... but my UI is pretty much the exact same thing as it was before.. according to these release notes i should be noticing UI changes shouldnt i?? did your screen update to a new UI after getting on 23096 ( assuming you have the 15.5 inch screen)

 

[Flathead40]

@ExpyEverest UI looks the same as before but Sync version updated. Haven’t played around enough to see if there are any other differences yet.

 

[ExpyEverest]

@Flathead40 Same for me as well, i only had enough time to look at it for a few minutes.. hope to look at it tonight... Hopefully we will get that 4.2.2.2 one next with the real changes.. though there is also the updates to the audio/amp and front doors ( for mirrors) /liftgate module i am still looking out for.

 

[jjscsix]

I also got the update last night. BUT, it does say that with it I will see big changes on the screen. I drove it some today and see no changes so Im assuming it is still loading.

Here is what it says on my screen and app…..

 

[ExpyEverest]

I also got the update last night. BUT, it does say that with it I will see big changes on the screen. I drove it some today and see no changes so Im assuming it is still loading.

Here is what it says on my screen and app…..


View attachment 81243



View attachment 81242

No, youre not alone in that. @Flathead40 and myself both are seeing the exact same UI as far as i can tell.. i even did the sync reset where you hold the volume and seek keys on the steering wheel AND have been driving it over 30 mins ... no changes as far as what it says on the release notes.. we think it is 4.2.2.2 that has the big changes... im not sure why this update is saying you get these changes and then you just dont... very confusing to the customer..