Recent content by grsanders

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    Contaminated Refrigerant Issue

    Sorry, I haven’t updated until now. So I was finally able to get Ford to do a buy back on my wife’s 2018 Expedition due to this issue. They had the vehicle from August until December. I got a call from the dealership they finally got the refrigerant evacuated and parts replaced the day after...
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    Contaminated Refrigerant Issue

    Ford case manager called me Thursday to tell me they had reviewed my case again and determined it was eligible for a buy back. Supposedly someone else will be calling me in 7-10 business days to discuss everything. Then, yesterday (Friday) the dealership that has had our Expedition for 12 weeks...
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    Contaminated Refrigerant Issue

    I have contacted an attorney but before having him proceed did attempt to call the case manager with Ford again to discuss if they're willing to handle this another way first. Left a voicemail so we'll see if he calls back. If still told there is nothing they can do I will have the attorney...
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    Contaminated Refrigerant Issue

    stamp11127, I agree...and I could have lived with the A/C issue had it been a reasonable time frame to fix. I understand there will be minor quirks, issues, etc. to work out in the first year or a re-design but this is beyond that. I've never even heard of a new vehicle being at the dealership...
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    Contaminated Refrigerant Issue

    I just wanted to post some info about our experience with Ford thus far relating to our 2018 Expedition XLT FX4. We started noticing some problems with our Expedition's A/C around late July. At first we just thought it was taking forever to get cold air blowing because it was hot outside...
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