Hi - I had the same transmission problem and quite a few others reported the same issue. There is a Technical Service Bulletin (TSB) on the recommended fix called TSB 23-2120. The service center performed the fix that was recommended and I have driven over 10k miles and not had the...
When I brought my 2020 XLT in for the same problem they identified that they had to replace the valve body. It took almost a month for them to get the part. It's in the shop now, but I also shared the TB 23-2120 with them. I hope the valve body replace also includes changing the valve body...
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