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  1. mrmustang

    X-Plan vs Negotiate

    Join the Mustang Club of America, you will need to wait 6 months, but will be eligible for a "X" plan pin. Bill S.
  2. mrmustang

    X-Plan vs Negotiate

    As I've posted previously, "X" Plan is 2% over true dealer cost, Ford kicks back 6% to the dealer after delivery for taking the plan order/sale. On top of this, Ford limits the "fees" associated with the sale. Dealer incentives provided to you in the form of 1 year, or more service contracts are...
  3. mrmustang

    X-Plan vs Negotiate

    Unless you are a relative, or work as a direct Ford employee, you will not get a better deal than "X" plan Bill
  4. mrmustang

    2022 Expedition Brake Controller

    When looking at the trailer screen, did you have a trailer plugged in to it? If not, mine screen looks just like yours, once the trailer is attached, and found by the system, there are other items you can access. Bill S.
  5. mrmustang

    2023 Tow Package

    Better to have it and not need it, then to need it and not have it. Bill S.
  6. mrmustang

    2023 Tow Package

    Depends on what else you ordered, there may be a "Mandatory option" sub text, but I do not see it on the configurator. Bill S.
  7. mrmustang

    Timberline delivered last night, potential issues?

    It's already been answered: Start with Ford corporate customer service phone call Calmly, and nicely request a regional rep to come out and review the vehicle Do not make threats, do not demand, stay calm, slow and steady wins this race so to speak Get any and all responses from Ford or any of...
  8. mrmustang

    Timberline delivered last night, potential issues?

    Mileage is not an issue, as Ford randomly pulls vehicles from the end of the production line and road tests them. There should have been a sticker, or a letter designating this when the truck was delivered to the dealer, and then the new end user. Or, the vehicle needed to be road tested by the...
  9. mrmustang

    2023 Expedition

    Not the greatest picture (my copy of photoshop is corrupt), but you will absolutely love Iconic Silver Bill
  10. mrmustang

    Timberline delivered last night, potential issues?

    Request that a regional Ford rep come to review the vehicle. Do not take no for an answer. Something is not right here, it would not have left the factory like that, possibly something happened in transit, or at the dealership, but it happened just he same and you should not be happy with what...
  11. mrmustang

    2022 Expedition Converted to 2023

    Contact Ford customer service in the AM and explain what is going on, then (nicely) ask about price protection for the 2023 converted order. You can use the "through no fault of your own" mindset to (calmly) push for a successful resolution on your part. If not, perhaps request a review from the...
  12. mrmustang

    Ford Refusing to Honor Bumper to Bumper Warranty

    As stated before, because of where the cracks are, and the direction in which they are seen, and the parallels, they are deflection stress cracks. Push on a sheet of plastic, and you can make the same type of cracks, on the inside, not the outside of the sheet, the same applies here. Could it be...
  13. mrmustang

    Ford Refusing to Honor Bumper to Bumper Warranty

    What I'm going to post is not going to be looked at favorably by the OP, but as the ex bodyshop owner on the forum, what I am seeing appear to be "deflection cracks", they are not a factory defect, something came in contact with the taillights causing them to flex inwards to the point of...
  14. mrmustang

    Ford Refusing to Honor Bumper to Bumper Warranty

    The way I read the OP's post was that he is the one who sent a picture, or pictures to Ford. I've owned my own retails businesses (auto and non auto related), and know what it sometimes takes for warranty work to be approved by a manufacturer. In this case, Ford's warranty division will require...
  15. mrmustang

    Ford Refusing to Honor Bumper to Bumper Warranty

    A picture, seriously, you sent a picture, or pictures and expect them to take your word at face value? What you need to do is make an appointment with your local Ford customer service department and request a regional rep to come and review the taillights up close and in person if they cannot...
  16. mrmustang

    90 day navigation vs 3 years listed in order guide

    Does your Ford app list the connected navigation as "pending activation"? If so, you need to do the reset in the truck first, then in the Ford app. Anywhere from 5-20 minutes later you should be good to go. If not, yes, contact Ford customer service. Bill S.
  17. mrmustang

    90 day navigation vs 3 years listed in order guide

    Congratulations, I'm happy that my gentle rocking of the boat was enough to get this internal mistake taken care of for more than just myself. Bill S.
  18. mrmustang

    2022 Expedition - Schedule for production ?

    X-Plan is 2% over true dealer cost (there are processes in place to keep the dealer honest here) at time the contract is signed by both the buyer and the dealer. If a price increase occurs, the original price is protected. As stated before, Ford will kick back 6% to the dealer, for taking the...
  19. mrmustang

    90 day navigation vs 3 years listed in order guide

    You first need to do a master reset in your settings screen in the truck Wait for the reset to happen and come back up Then you need to remove the 2022 Expedition from your Ford pass. Then reconnect truck on your Ford app Took about 8-10 minutes in all from start to finish, both combined. Once...
  20. mrmustang

    90 day navigation vs 3 years listed in order guide

    Just off the phone with Ford customer support, and I now have my 3 years of "connected navigation". Had to reset the truck, and my Ford app to get it all wrapped up, but Ford saw the error of their ways when it came to the "50T" Special Edition Package (see post above), and the 90 days listed...
  21. mrmustang

    90 day navigation vs 3 years listed in order guide

    Just logged in to my Ford Pass and see the same thing. As for getting to someone important, not likely it was a direct action to my inquiry, but I did email CS copies of the dealer order guides, both before, and after my order was placed, along with the new MY23 order guide stating the 3 years...
  22. mrmustang

    Third Row Delete Project

    Will be watching out of curiosity only, as on the rare occasion, we do haul 6-8 people with us. Bill
  23. mrmustang

    Ford production-Reality check

    What did you order? If it is something they are awaiting parts from a 3rd party vendor, then it's not something they have control of. Commodity issues are affecting each and every automotive manufacturer on the planet right now. So again, you'll have to sit back, and decide to give up your order...
  24. mrmustang

    90 day navigation vs 3 years listed in order guide

    Just a brief update after getting off the phone with Ford customer service just now: Ford customer service has internally escalated my inquiry, they see the HD tow package comes with 90 days of navigation (stand alone), and they see that the "Special Edition Package" (50T) includes "Connected...
  25. mrmustang

    90 day navigation vs 3 years listed in order guide

    Just an FYI, this is being "researched" by FoMoCo customer service and satisfaction group. I'll report on what they decide, but doubt it will be in my favor at his time. Bill

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