I took the service manager for a ride and he agreed that it wasn’t right. They inspected the rear diff and determined it needed to be rebuilt. It was in the shop for about a week but it has been great ever since it was repaired.
I had a similar situation with my 2018 Platinum at about 12000 miles. I ended up getting my rear differential completely rebuilt and it resolved the problem.
I am new to the forum and just purchased a 2018 Expedition Platinum. In my negotiation I included having the dealer install the factory Voxx Hirschmann RSE. I picked up my vehicle and noticed that the headrests were incorrect and they actually installed an Advent system. The dealer stated...
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