topher102608
New Member
I bought my 2023 Expy with the SYBC 4a on 1/5/24 as a Gold CPO. I found that my Bluetooth will not turn on in the connectivity screen. It will turn blue when you hit the button 3 dots start flashing beside the button. If you stay on this screen it will stay like this for hours (3 is as long as i have it). once you move to another screen the button turns off although it never fully turns on. Also the display has went black on us and became unresponsive upon starting the vehicle requiring a reboot.
The only way I can connect a device is through the USB port.
I have done the steering wheel reboot, factory reset through the screen, disconnected the battery for 2 hrs, took to the dealer for an update on the sync module.
Next step according to the dealer is a 2 day teardown to get to the modules for troubleshooting. Both Ford customer service and dealer says a loaner/ rental won't be provided until an official diagnosis has been reached and submitted for warranty. So during this period of 2 day teardown I'm S.O.L. on transportation and would be paying out of pocket for a rental, but if nothing is found to be the problem then i have another 2 days for them to put it back together.
Anyone have any advice or input on this?
The only way I can connect a device is through the USB port.
I have done the steering wheel reboot, factory reset through the screen, disconnected the battery for 2 hrs, took to the dealer for an update on the sync module.
Next step according to the dealer is a 2 day teardown to get to the modules for troubleshooting. Both Ford customer service and dealer says a loaner/ rental won't be provided until an official diagnosis has been reached and submitted for warranty. So during this period of 2 day teardown I'm S.O.L. on transportation and would be paying out of pocket for a rental, but if nothing is found to be the problem then i have another 2 days for them to put it back together.
Anyone have any advice or input on this?