My wife and I were looking to replace one of our old cars and found a used 2024 Ford Expedition Limited Max with 5,500 miles at a dealership 4.5 hours away from where we live. The price was $7,000 less than what we would have paid for a new vehicle with the same year, trim, and MSRP. The car was also advertised as a CPO Ford Blue Advantage – Gold Certified vehicle.
While we were in the finance office, the finance manager kept trying to sell us an ESP. I was thinking to myself why he was pushing it so hard since this was a CPO vehicle and essentially brand new. We decided not to purchase the ESP. Since we were in a hurry to leave so we could make the 4.5-hour drive home to pick up our kids, I didn’t raise any questions about it at the time.
A few weeks later, I noticed that no FordPass Rewards had been applied to my account, even though I should have received some for purchasing a CPO vehicle. I called the dealership, and they said the car wasn’t actually CPO because they decided not to pay for the CPO certification. I then called Ford, and they confirmed that it wasn’t a CPO vehicle.
Technically, the dealership falsely advertised the car as CPO but sold it without the CPO certification. I have emailed and called the dealership, but they basically said, ‘Tough luck.’ Luckily, I took pictures of the website listing, the Autotrader post, and the Carfax report.
Is there anything I can do to get them to honor the CPO benefits? We feel like we were scammed. Any insights would be greatly appreciated.
While we were in the finance office, the finance manager kept trying to sell us an ESP. I was thinking to myself why he was pushing it so hard since this was a CPO vehicle and essentially brand new. We decided not to purchase the ESP. Since we were in a hurry to leave so we could make the 4.5-hour drive home to pick up our kids, I didn’t raise any questions about it at the time.
A few weeks later, I noticed that no FordPass Rewards had been applied to my account, even though I should have received some for purchasing a CPO vehicle. I called the dealership, and they said the car wasn’t actually CPO because they decided not to pay for the CPO certification. I then called Ford, and they confirmed that it wasn’t a CPO vehicle.
Technically, the dealership falsely advertised the car as CPO but sold it without the CPO certification. I have emailed and called the dealership, but they basically said, ‘Tough luck.’ Luckily, I took pictures of the website listing, the Autotrader post, and the Carfax report.
Is there anything I can do to get them to honor the CPO benefits? We feel like we were scammed. Any insights would be greatly appreciated.
