Jeffrey Long
Member
Howdy All,
I have a 2018 Platinum Expedition that I took to my local Ford dealer for some warranty work... long story short my vehicle has FSA 18B21 issued for it (automatic engine idle) and I included the FSA in the warranty work that I requested be done. When I went to pick up my Expedition. I noticed the FSA was NOT listed on the service report and when I asked the service writer if the FSA work had been performed he informed me that FSA's are dealer optional and that they had opted NOT to do the work since my vehicle didn't seem to have any symptoms. I had the understanding that FSA's were basically Ford's kinder. gentler way of saying recall and that FSA's are not a dealer optional thing. Is my understanding of what an FSA actually is wrong?
Thx,
dusty
I have a 2018 Platinum Expedition that I took to my local Ford dealer for some warranty work... long story short my vehicle has FSA 18B21 issued for it (automatic engine idle) and I included the FSA in the warranty work that I requested be done. When I went to pick up my Expedition. I noticed the FSA was NOT listed on the service report and when I asked the service writer if the FSA work had been performed he informed me that FSA's are dealer optional and that they had opted NOT to do the work since my vehicle didn't seem to have any symptoms. I had the understanding that FSA's were basically Ford's kinder. gentler way of saying recall and that FSA's are not a dealer optional thing. Is my understanding of what an FSA actually is wrong?
Thx,
dusty