Ford Customer Service Issue

[jamesdean]

I opened an email from Ford this morning (4/1/25) and was interested in an offer contained in the email.

Ford was offering 2,100 Ford Pass Points to purchase a new battery.

At the end of their Offer it stated "Offer Expires 3/31/25"!

I looked at the date and time Ford sent it to me and it stated, 7:06 PM, 3/31/25.

Had I been online at 7:09 PM last night my Ford dealer's service bays were closed.

So I drove to my dealer this morning and show the service tech Ford's email. He said the Service Manager was in a meeting and when he gets out he will discuss my issue and call with the information. This was around 10 AM.

Around 2 PM, I hadn't heard back so I returned to my dealer and approached the same Tech I spoke with this morning. He didn't remember me so I refreshed his mind. He then printed out the Ford Offer I left with him and excused himself and went into the Service Manager's office closing the door behind him.

He came out and advised me the Offer was from Ford; therefore, I was on my own.

I went home and called Ford Customer Service and after about 20 minutes of questions and answers she said she was sorry but the offer has Expired. I reminded her again I received the offer at 7:09 PM last night. This didn't seem to phase her but she offered her apology once again.

I asked if she could make me some sort of offer and she said she couldn't give me a new battery. I told her I want to BUY the battery and receive 2,100 Ford Pass Reward Points. Once again she apologized and said she could not do any thing for me but Thanked me for being a Ford Customer

Now I'm wondering if others are having the same or similar issues of not valuing good customers?

 

[BigOleFordFan]

Well, unfortunately, you now know the true definition of "sh*t-4-brains customer service reps" that answer the phones nowadays, and yea, it is everywhere, and not just car mfgr's

Or perhaps you were subjected to an ass-whip of a slightly ill-timed April fools joke....

IF you got that lady's name, AND you actually need a new battery, I would seriously consider sending a firmly-worded but still polite email to FoMoCo HQ and let them know in no uncertain terms how upset & disappointed you are with this situation....

BUT that's just me, so take this for what it's worth

 

[Jim Shaw]

Thank you BogOleFordFan!

 

[GlennSullivan]

 

[sumner2]

Agree the Ford customer and product support in down the toilet. I bought my first new Ford in 1977 and have lost count on how many more we have bought over the years, always two in the driveway including now a 2023 and a 2021. They have seriously made me look else where for the next purchase.