HazBeen
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This 23H05 Field Service Action is characterized in letters to fifty (50) vehicle owners across six product lines as being a Customer Satisfaction Program...
Ford/Lincoln is conducting a product investigation and we have identified that your vehicle may be equipped with parts that are not performing as intended, which may result in the odometer not properly recording accumulated mileage. Ford is offering to inspect the odometer free of charge and replace the instrument cluster if it is malfunctioning. Ford will use the parts from your vehicle to further evaluate how they function in the field.
and...
Ford Motor Company/Lincoln is voluntarily conducting a study on certain customer owned vehicles to proactively inspect parts and, if necessary, replace odometers to return to Ford. Inspecting your vehicle will help Ford complete its investigation.
It's quite likely your vehicle is not among the 50 vehicles involved in this Harvest/Survey Program.
However, if your Expedition/Navigator falls within the indicated Build Dates -- given the simplicity of the below-described Service Procedure -- it may be prudent to conduct Steps 1-5 yourself, and to report an observed odometer malfunction to your Dealer's Service Department, whom Ford has directed...
Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
Ford/Lincoln is conducting a product investigation and we have identified that your vehicle may be equipped with parts that are not performing as intended, which may result in the odometer not properly recording accumulated mileage. Ford is offering to inspect the odometer free of charge and replace the instrument cluster if it is malfunctioning. Ford will use the parts from your vehicle to further evaluate how they function in the field.
and...
Ford Motor Company/Lincoln is voluntarily conducting a study on certain customer owned vehicles to proactively inspect parts and, if necessary, replace odometers to return to Ford. Inspecting your vehicle will help Ford complete its investigation.
It's quite likely your vehicle is not among the 50 vehicles involved in this Harvest/Survey Program.
However, if your Expedition/Navigator falls within the indicated Build Dates -- given the simplicity of the below-described Service Procedure -- it may be prudent to conduct Steps 1-5 yourself, and to report an observed odometer malfunction to your Dealer's Service Department, whom Ford has directed...
Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
