Paint Bubbling, We need EVERYONE to register a complaint! READ FORDS RESPONSE!!!

[misspelledone]

I hope you are right. But as someone who works in the industry for 20+ years, they don't care as much about repeat customers as you think. Their mindset is that for every repeat customer they lose, they will just find new ones instead. It's easier to find a new one than keep an old one. I was amazed day in and day out watching them refuse to help existing customers, but they would move the world for a potential new customer. It's part of what is wrong with the industry. The industry as a whole and their way of doing business isn't like it used to be. The dealerships don't make their fortunes on selling you the car, they make their fortune on the service afterwards.

 

[dmercer3]

I hope you are right. But as someone who works in the industry for 20+ years, they don't care as much about repeat customers as you think. Their mindset is that for every repeat customer they lose, they will just find new ones instead. It's easier to find a new one than keep an old one. I was amazed day in and day out watching them refuse to help existing customers, but they would move the world for a potential new customer. It's part of what is wrong with the industry. The industry as a whole and their way of doing business isn't like it used to be. The dealerships don't make their fortunes on selling you the car, they make their fortune on the service afterwards.

Well said, it is the problem with the industry. Its also the difference between the uber successful and the 'too big to fail'. Real industry leaders are there because they know the value of the repeat customer, and the expense of customer acquisition.

I am still looking into a petition for us. I am also setting up a meeting with the regional Ford warranty rep.

 

[misspelledone]

Do we know what years this affects? What is the newest truck we have seen with the problem? Mine is an 08.

 

[dmercer3]

Lets start here:

Please SHARE this; this is just a starting point but may get us the momentum and exposure of the problem we need!

Also of note: Here are two links; 1) Story covered by Chicago NBC, 2) Facebook page.
http://www.nbcchicago.com/news/business/Ford-Owners-Upset-About-Bad-Paint-Jobs-130218428.html
https://www.facebook.com/groups/fordpeelingpaint/

I purchased a used 2010 Expedition with 97k miles (but under the 5 years warranty period for corrosion). It has multiple points on the rear hatch of bubbling paint, which indicate corrosion. The local Ford dealer filed the warranty claim only to be denied by Ford MoCo.

That's why I created a petition to Ford Motor Company, which says:

"If you have had ANY corrosion issue with ANY Ford vehicle, while that vehicle was under the standard 5 year corrosion warranty, this petition is to gain momentum to force Ford to take action."

Will you sign this petition? Click here:

MoveOn Petitions - Ford Denied Warranty Claims for Corrosion

Thanks!

 

[Mr Bean]

Just signed it

 

[misspelledone]

Signed.

 

[misspelledone]

Hey Mods, can this be made a sticky?

 

[JUST4FUN]

I thought it was a 5 year or 60,000 mile thing?

 

[misspelledone]

Regardless of mileage, this should still be fixed by Ford. This is not a result of improper care or wear and tear. It is the result of improper surface prep. So year and mileage should not matter.

 

[AbelNavyvet]

EXACTLY! Fess up to your mistakes FORD!!!! fix your mistakes!!!

 

[JUST4FUN]

I was wrong 5 year unlimited

 

[dmercer3]

I thought it was a 5 year or 60,000 mile thing?

5 year unlimited miles.

 

[JUST4FUN]

Yea I corrected myself in a earlerr post

 

[jimjim111]

The pimps from ford motor company lie again

Every one needs to stand together and take these pimps form Ford motor co.Please tell everyone you know and see not to buy any ford product.Please do this .they think we will not stand up to these pimps.

 

[MightyMouse]

Every one needs to stand together and take these pimps form Ford motor co.Please tell everyone you know and see not to buy any ford product.Please do this .they think we will not stand up to these pimps.

I'm guessing this guy works for dodge or GM. He pushes people to go to a different brand at every opportunity.

 

[Summers22]

My hood is only starting under the inside front edge, hope it stays there. I see no signs on the rear hatch. With the 2015 F150 being all aluminum, hope Ford got it right.

 

[JB_Pgh]

My 04 XLT rusted. My 11 EL rusted in the same spots. I expect my new 14 EL Ltd to do it someday. Anything I can do now to prevent it?

 

[dmercer3]

My 04 XLT rusted. My 11 EL rusted in the same spots. I expect my new 14 EL Ltd to do it someday. Anything I can do now to prevent it?

easiest fix is to remove the front and rear oval emblems and replace them with bowtie emblems... no but seriously, I told myself if I ever buy a ford again (IF) I would negotiate extra coverage for this exact issue prior to purchase (extended corrosion warranty, with more plain language).

Honestly, I am surprised you didn't learn your lesson.

 

[JB_Pgh]

Paint Bubbling, We need EVERYONE to register a complaint! READ FORDS RESPONS...

Minor lesson. Everything about my Expeditions has been fantastic except a little rust that I was able to repair myself on the 03 (it had high miles anyway) and the 11 for $600. That's a drop in the bucket compared to what my brother in law spent on repairs on his Chevy Tahoe in the same time frame.

No breakdowns, no hassles, great service on my Fords. I'll keep buying.

 

[dmercer3]

Minor lesson. Everything about my Expeditions has been fantastic except a little rust that I was able to repair myself on the 03 (it had high miles anyway) and the 11 for $600. That's a drop in the bucket compared to what my brother in law spent on repairs on his Chevy Tahoe in the same time frame.

No breakdowns, no hassles, great service on my Fords. I'll keep buying.

I have owned a silverado and although I only had it 3 years with no issues, I will agree with you that there seems to be much more satisfaction overall from the Ford community (truck, suv) than there is in the chevy world.

Not trying to hijack the topic; I ended up getting my dealer to split the cost of repair, but I am still pursuing legal action for Ford denying the warranty. There are facebook groups and online petitions everywhere if you are interested. Chicago went all out and NBC news out there has a story going about it.