Any update on how this all played out?!
My 2018 MAX with 56,000 miles just started having the power loss transmission problem yesterday. The warning popped up in Ford app and wrench symbol on the dash. After parking and turning it off, wrench symbol went away but the same power loss issue on the highway happened 6 or 7 times today. No new warning notifications popped up and the wrench symbol also did not reappear at all today. The Ford app says vehicle health is fine and no issues found or recorded.
Calling dealership service department on Monday. I have the $0 deductible 8 year/100,000 Ford PremiumCare ESP.
It was an absolute battle of the most miserable kind but ultimately we did prevail -- a brand new transmission was installed and the problem no longer exists.
The dealer (part of the Van Horn Group) FULLY embodied every, single, negative, characteristic, a dealer could possibly fall down on...and they were some of the most dishonest people we have ever encountered -- ever.
Bottom line, if your dealer is uncooperative you MUST get Ford Corporate involved -- they saved the day for us.
Specifically, if need be, try to get Cayla in Houston in your corner. If it gets sideways reach out to me directly and I will provide you her contact information.
Absent a new transmission this problem will not go away for you...
Cheers mate.
PS...after insisting they couldn't/wouldn't pay for the hail damage we came off the top-rope with a flying suplex and they covered that too