Landmark Ford service needs an overhaul

[cnuttgirl]

you can go to www.alldata.com to find the TSB's for your particular make/model. it should list all TSB's not just recent one's.

 

[daveplot]

Article No.
04-1-1 BRAKES - BRAKE DUST - REVISED BRAKE LININGS - VEHICLES BUILT PRIOR TO 12/18/2003

Publication Date: January 5, 2004

FORD: 2003-2004 EXPEDITION
LINCOLN: 2003-2004 NAVIGATOR

ISSUE:
Customer dissatisfaction with brake dust level on vehicles produced before 12/18/2003.

The brake linings on 2003-2004 Expedition/Navigator vehicles are designed to interact with the brake rotors in such a way as to keep the rotors smooth, minimizing rotor runout and thickness variation. The brake dust that is generated as a result of this interaction does not indicate a performance concern with the vehicle's brake system, and is considered a normal condition by Ford Motor Company.

Ford Motor Company recognizes, however, that some customers may object to brake dust for appearance reasons. Effective 12/18/03, the brake linings on Expedition/Navigator have been revised. The revised linings will generate less dust. The revised linings are also being made available for service, as Service Kit 4L1Z-2001-BA. This kit contains BOTH front and rear linings. A coordinated front and rear lining change is required in order to avoid making the vehicle noncompliant with Federal Motor Vehicle Safety Standard 135. Do not mix the parts in the 4L1Z-2001-BA kit with any other brake linings.

Per the Warranty and Policy Manual, parts and labor needed to maintain the vehicle due to normal wear and tear are the responsibility of the vehicle owner, and are not covered under the New Vehicle Limited Warranty. Because brake dust is due to normal wear and tear, replacing brake linings for a dust condition is not covered under bumper-to-bumper coverage. For 2003 MY Navigator customers the Lincoln Commitment covers normal brake wear (but not brake dust) for 3 years/36,000 miles, whichever occurs first. Some ESP plans may also cover worn brake linings. Consult OASIS to see if brake linings are covered as a provision of the customer's plan. Again, brake linings may be replaced for wear, but replacement of linings for a brake dust condition is not covered by either the New Vehicle Warranty, Lincoln Commitment, or ESP.

ACTION:
Replace brake linings, and ancillary parts if necessary, with revised brake linings.

SERVICE PROCEDURE
Follow instructions included in Kit 4L1Z-2001-BA and Workshop Manual Sections 206-03 and 206-04.

NOTE: A COORDINATED FRONT AND REAR LINING CHANGE IS REQUIRED IN ORDER TO AVOID MAKING THE VEHICLE NONCOMPLIANT WITH FEDERAL MOTOR VEHICLE SAFETY STANDARD 135. DO NOT USE THE 4L1Z-2001-BA PART NUMBER WITH ANY OTHER REAR BRAKE LINING.

NOTE: IT IS NOT NECESSARY TO MACHINE THE ROTORS BEFORE INSTALLING THE NEW LININGS, UNLESS OTHERWISE DIRECTED BY THE WORKSHOP MANUAL.

NOTE: VEHICLES BUILT BEFORE JULY 15, 2003 MAY REQUIRE REPLACEMENT OF THE HOLD-DOWN CLIP, AND RETAINING PINS, THE FIRST TIME THE BRAKE LININGS ARE REPLACED. SERVICE KIT 4L1Z-2001-BA KIT CONTAINS DETAILS ON HOW TO DETERMINE IF THESE PARTS MUST BE CHANGED. YOU MAY WISH TO ORDER THESE PARTS ALONG WITH THE BRAKE LINING KITS, TO AVOID REPAIR DELAYS.

PART NUMBER PART NAME
4L1Z-2001-BA Brake Lining Kit
2L1Z-2B164-AB Clip - Hold Down
2L1Z-2C150-AC Kit - Retaining Pin


OTHER APPLICABLE ARTICLES:
NONE

WARRANTY STATUS:
INFORMATION ONLY

 

[Greg B.]

Thanks for the Brake Info.

 

[cnuttgirl]

before you to the break repair yourself, read this:

http://flatratetech.com/ubb/ultimatebb.php?ubb=get_topic;f=13;t=003774

just something to keep in mind!!

 

[Smiggs]

Up here in the Great White North our Ford Dealerships are no better. I currently have a co-worker who has his Mustang GT at one of the Ford Dealerships here for over a week. He was to have new gears installed and everything in came in the kit. ( speedo gear, shims, oil etc.) Now he is waiting for parts that the technician had to apprently "break" off, some sort of speed sensor for the ABS. So he was qouted like 4-6 hours ( 300-400 dollars) is now well over 600.00. The real kicker is that he had to take time off of work to go into the dealership and demand that he get a courtsey car, it wasn't even offered to him after the first 4 days they had his car. I have also had run-ins with the same dealership and I agree with every comment about not taking your vehicles to the dealerships for repairs. Good luck to everyone on this thread on getting your problems rectified.

 

[3 NAILS 1 CROSS]

i feel for you JT , i dont have enough time to write my sob story right now but i will tell you this , NEVER NEVER buy a ford xp from a dodge dealer, they cant even fix window regulator or alignment, SAD SAD