oil change and shroud - should I be mad?

[Eric Peltier]

A couple days after having an oil change, I noticed that some sort of under-engine shroud was dangling off the bottom of my 2016 Exp EL. Shroud is underneath car, a bit behind the engine area. Is it necessary to remove that shroud to change the oil?

Thanks!

 

[powerboatr]

they do on mine, i think it makes it easy to get to everything.

lost mine on my f150 right after an oil change...it departed on the highway, scared crap out of me.

 

[mquick5]

If it's the felt like panel, than yes you have to remove it to access the drain bolt on the pan.

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[Black]

Take it as a sign to replace it with a real skid plate!

 

[ManUpOrShutUp]

Any time a shop breaks something or fails to put it back as they found it, I get pissed. I'm very much Type A and can't stand carelessness or half-assed work.

 

[99WhiteC5Coupe]

A couple days after having an oil change, I noticed that some sort of under-engine shroud was dangling off the bottom of my 2016 Exp EL. Shroud is underneath car, a bit behind the engine area. Is it necessary to remove that shroud to change the oil?

Thanks!

I stopped going to my selling Ford dealer due to poor service (warranty and customer-pay).

I went to another Ford dealer several months ago for the Works oil change package. When I got home, I saw the under-vehicle baffle was hanging down. Due to a recent surgery, I was unable to get under the vehicle, so I returned to the dealer and it was reattached. The baffle must be removed to change the oil.

I am now going to try a third Ford dealer for warranty work and customer-pay work. There are no Lincoln dealers within a reasonable distance. I see that poor dealer service is not just in my area.

Good luck.

 

[aagitch]

What really bothers me is that the technicians obviously take at least some of the bolts out holding it in place so you would think they would have the decency and professionalism to put them back in. And if they literally just forgot, well then I'd be worried that they're working on our vehicles period. I'm a supervisor (not automotive) and if one of my people did that I'd rip them a new one.

 

[1955moose]

First of all their not technicians, their young kids that are barely taught the basics. I know I worked with those kids 30 years ago, when cars/trucks were simple. Let me ask you guys something, do you think Ferrari, or Rolls Royce would turn loose an 18 year old butt head on your $300,000 vehicle? I don't think so. Sorry guys, but it's your own fault, thinking that your getting Journeyman level mechanics to do your oil change, especially at places like Jiffy lube and such. Remember how you were at 18, didn't care about much, besides your next party, or when your girlfriend called you over for sex! Next time do it yourself, or pay a real mechanic!

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[ManUpOrShutUp]

First of all their not technicians, their young kids that are barely taught the basics. I know I worked with those kids 30 years ago, when cars/trucks were simple. Let me ask you guys something, do you think Ferrari, or Rolls Royce would turn loose an 18 year old butt head on your $300,000 vehicle? I don't think so. Sorry guys, but it's your own fault, thinking that your getting Journeyman level mechanics to do your oil change, especially at places like Jiffy lube and such. Remember how you were at 18, didn't care about much, besides your next party, or when your girlfriend called you over for sex! Next time do it yourself, or pay a real mechanic!

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It doesn't take a 6-figure mechanic to put things back the way they were found. If you're paying for a service, it is reasonable to expect that the service will be performed, anything damaged will be repaired/replaced, and the individual will clean up after themselves. It doesn't matter whether we're talking about a multi-million dollar office renovation or a $30 quick lube. No one here is complaining about a fingerprint or that the Keurig was out of order. They simply expect that the worker won't leave things worse than how they found them.

My wife is a manager for Amazon. The pickers she manages get $15/hr to pick items off the shelves, put them in a tote, and then put the full tote on a conveyor. Amazon doesn't expect the pickers to polish up the items, pack them in an aesthetically pleasing Tetrisesque fashion, or include handwritten notes for the customer thanking them for their patronage. They do, however, expect them to pick the right items, do so without damaging them, and pick a certain amount per hour. If they fail to do so, after the third infraction they are terminated.

And there was never a time in my life when I thought: "Yeah, f**k this person's property. I don't care if I destroy it." I wasn't raised that way. People don't grow out of that shit. You are either conscientious or you aren't.

 

[1955moose]

Your talking apples to oranges there. Picking and packing an item isn't like working on a complex vehicle. True the managers should oversee their young techs more, but it reality it's teach them the basics and let em go. I have first hand experience in seeing mistakes made, that should have never happened. Like an individual that was moved from sales/service counter out to service. I told the manager, it was a mistake. I worked with this surfer type pot smoking bone head on the counter. Well sure enough 3 days in the shop, he installed a group 55 small Mustang battery the wrong direction. He shorted out the electrical system. We had to pay 3 days for a rental car. When I confronted him, and said didn't it spark? His reply, yeah but it stopped after about 10 seconds. You wonder why I change my own oil, install my own batteries at 64 years old? My luck I'd get that same kid, but now he's 45 years old, and just as stupid!

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