Bluecruise and multicontour seats?

[hj_buf]

Love my 2018 Expedition but it's got a lot of miles on it and recently problems have started popping up, so I was hoping to upgrade to something newer and nicer. I ordered a 2023 Platinum Max -- not cheap! Went to my dealer and told them exactly what I wanted. The 'Ordering Specialist' told me no problem.

The car is built and come to find out that (1) MCS have been deleted and (2) they didn't put in the middle row bench that I wanted. Told them I'm not interested, they didn't seem concerned because supply is so tight they will sell to somebody else.

I really want a vehicle with Bluecruise and multicountour seats. It seems like I have three options:

1. Wait for 2024 orders and hope that Ford is no longer forcing the MCS delete.
2. Get a Navigator. TBH price is no object but I don't like the styling. Would much prefer the Expedition.
3. get an F150 platinum?

Is there anything that I'm missing?
Were there any 2022 Expeditions built with multicontour seats? I've been searching but it seems like everything new and used from 2022 on has the MCS delete.

Looking for opinions / advice, thanks in advance

 

[99WhiteC5Coupe]

Love my 2018 Expedition but it's got a lot of miles on it and recently problems have started popping up, so I was hoping to upgrade to something newer and nicer. I ordered a 2023 Platinum Max -- not cheap! Went to my dealer and told them exactly what I wanted. The 'Ordering Specialist' told me no problem.

The car is built and come to find out that (1) MCS have been deleted and (2) they didn't put in the middle row bench that I wanted. Told them I'm not interested, they didn't seem concerned because supply is so tight they will sell to somebody else.

I really want a vehicle with Bluecruise and multicountour seats. It seems like I have three options:

1. Wait for 2024 orders and hope that Ford is no longer forcing the MCS delete.
2. Get a Navigator. TBH price is no object but I don't like the styling. Would much prefer the Expedition.
3. get an F150 platinum?

Is there anything that I'm missing?
Were there any 2022 Expeditions built with multicontour seats? I've been searching but it seems like everything new and used from 2022 on has the MCS delete.

Looking for opinions / advice, thanks in advance

When you placed your order, were you provided a copy of the order with the vehicle details and options?

Were you ever notified that the options you desire were deleted from your order?

I don’t have an answer for you, but it seems that you were treated very poorly by Ford and their authorized dealer.

I’d be switching to a different manufacturer based upon the poor treatment you received.

 

[dlcorbett]

Very early 2022 builds have the mcs, but if those will be unicorns to the extreme.

My wife and i have driven the nav and expy back to back, there is a difference btw the two in terms of polish and refinement. You will feel the nav is worth the price difference.

If you search for a different vehicle, I think the only options close in size with massage front seats (both) and level 2 hands free driving capes are the escalade, yukon denali ultimate, x7, and gls.

 

[mwar99]

When you placed your order, were you provided a copy of the order with the vehicle details and options?

Were you ever notified that the options you desire were deleted from your order?

I don’t have an answer for you, but it seems that you were treated very poorly by Ford and their authorized dealer.

I’d be switching to a different manufacturer based upon the poor treatment you received.

It is not Ford‘s fault, that is all the dealer. Communication was poor. However OP should be asking to see the order and forcing the issue as well. Don’t let the dealer just tell you that you are all set, you need to make sure.

 

[99WhiteC5Coupe]

It is not Ford‘s fault, that is all the dealer. Communication was poor. However OP should be asking to see the order and forcing the issue as well. Don’t let the dealer just tell you that you are all set, you need to make sure.

If Ford accepted a dealer order, and then later eliminated specific options or features, it is Ford’s fault.

 

[dlcorbett]

If Ford accepted a dealer order, and then later eliminated specific options or features, it is Ford’s fault.

Ford has never started that they were adding these features at all from my understanding. Even in the 23 order guide, the massage seat, park assist and 1 touch window deletes are "standard" so the dealer should've let op know that ford has not updated the guide to allow these features to be added.

 

[mwar99]

If Ford accepted a dealer order, and then later eliminated specific options or features, it is Ford’s fault.

They did not accept an order with those features still on it. You couldn't put orders in without the delete. It is the dealership, not Ford.

 

[rd618]

Love my 2018 Expedition but it's got a lot of miles on it and recently problems have started popping up, so I was hoping to upgrade to something newer and nicer. I ordered a 2023 Platinum Max -- not cheap! Went to my dealer and told them exactly what I wanted. The 'Ordering Specialist' told me no problem.

The car is built and come to find out that (1) MCS have been deleted and (2) they didn't put in the middle row bench that I wanted. Told them I'm not interested, they didn't seem concerned because supply is so tight they will sell to somebody else.

I really want a vehicle with Bluecruise and multicountour seats. It seems like I have three options:

1. Wait for 2024 orders and hope that Ford is no longer forcing the MCS delete.
2. Get a Navigator. TBH price is no object but I don't like the styling. Would much prefer the Expedition.
3. get an F150 platinum?

Is there anything that I'm missing?
Were there any 2022 Expeditions built with multicontour seats? I've been searching but it seems like everything new and used from 2022 on has the MCS delete.

Looking for opinions / advice, thanks in advance

Can you just place a new order?
The MCS isn’t an option for any build outside Nav.

 

[BIGRED03]

Love my 2018 Expedition but it's got a lot of miles on it and recently problems have started popping up, so I was hoping to upgrade to something newer and nicer. I ordered a 2023 Platinum Max -- not cheap! Went to my dealer and told them exactly what I wanted. The 'Ordering Specialist' told me no problem.

The car is built and come to find out that (1) MCS have been deleted and (2) they didn't put in the middle row bench that I wanted. Told them I'm not interested, they didn't seem concerned because supply is so tight they will sell to somebody else.

I really want a vehicle with Bluecruise and multicountour seats. It seems like I have three options:

1. Wait for 2024 orders and hope that Ford is no longer forcing the MCS delete.
2. Get a Navigator. TBH price is no object but I don't like the styling. Would much prefer the Expedition.
3. get an F150 platinum?

Is there anything that I'm missing?
Were there any 2022 Expeditions built with multicontour seats? I've been searching but it seems like everything new and used from 2022 on has the MCS delete.

Looking for opinions / advice, thanks in advance

I am sure there is are other vehicle brands with these options but probably a smaller suv will be required. Also, the Jeep Wagoneer comes to mind since you said price is no problem and is comparable in size to the Expedition. I find myself in the same predicament. I extended my 2021 lease hoping 2024 will see the supply chain catch up with mcs seats availability and other deleted content from the Expeditions. If not...then what??? Do I think it is worth an extra 10 to 20K for an Ultimate Denali or Grand Wagoneer just for the seats? No, I don't but I use my mcs due to a injury and that is my reasoning for a Platinum instead of a Limited to start with.

 

[dlcorbett]

It should be back by atleast the remodeled 25. If you're going to pay an extra 10k, might as well get a navigator, which has better massage function and seat period. Also, better stereo 2.

 

[nationalgallery]

TBH price is no object

 

[99WhiteC5Coupe]

They did not accept an order with those features still on it. You couldn't put orders in without the delete. It is the dealership, not Ford.

Keep in mind that any Ford dealer accepting retail orders for new vehicles is an “authorized Ford dealer” - and that is an extension of Ford.

 

[mwar99]

Keep in mind that any Ford dealer accepting retail orders for new vehicles is an “authorized Ford dealer” - and that is an extension of Ford.

They are a franchise. It would not be prudent to blame Ford for improper communication by a franchise dealership. I would make a complaint to Ford, but Would not hold them accountable for this case. The dealership knew what the buyer wanted not the manufacturer and they, the dealer, screwed it up.

 

[LokiWolf]

Get out of the weeds people. He didn't get what he wanted, and he is looking for help. Bottom line, probably not finding the Unicorn 22 with MCS. Can't order a 23 with it.

OP, Also they are doing the same deletes on 23 Limited F150's. No MCS, no Park Assist, and no Heated Steering wheel.

So Nav, or another manufacturer is your only option. I am with you, I hate the styling of the Nav, and honestly don't like the interior either.

I am also waiting for an Expedition that has all the options the Wife wants before trading in.

 

[Rob6805]

So happy I have a 21. No heated steering wheel would be a no go for my wife.

 

[LokiWolf]

So happy I have a 21. No heated steering wheel would be a no go for my wife.

Most of the Expeditions are still coming with them, but I have seen a few when looking at stickers with it deleted. Most F150's are missing it.

 

[hj_buf]

Thanks to all who replied. I'm not mad at the dealer or at Ford, that wasn't the point of my post. I'm certain they would prefer to sell me a $90k SUV with the options I wanted if they could. I'm also guessing it's my fault for not understanding the ordering process and not double checking the build that was submitted, I'm lazy and often clueless when it comes to this stuff.

FWIW they did get me my Bronco exactly as ordered ;-)

So, where I'm at:

1) Mercedes GLS -- I used to own a GL 550, and it was very nice. Service was also very good, and my dealer offered "concierge" pick up / drop off which is really convenient. Never did love the seats, though, and the headrests were weirdly uncomfortable. Will take a look at the GLS 580 in the coming week.

2) BMW X7 -- Just drove one today. Much, much nicer than I thought it would be. Definite contender. Will be taking a second look on Thursday.

Unfortunately, neither the GLS or the X7 have seating for 8, which is something I love about my Expedition. They do both have 6 and 7 seat configurations, and 7 might be enough.

3) GMC Yukon Denali Ultimate / Cadillac Escalade Sport or Premium Luxury Platinum -- Both very nice. Love the sound of the big V8. Very comfortable seats. I think the massage function is only the seat back for your lumbar region, and doesn't include your butt or the seat bottom. Also, and I find this very strange, it seems that the only way to get massage seats is to also get the rear seat entertainment system, which I hate.

4) Navigator -- This is probably my best option if I need something now. Loved the ride, I just really, really don't like how it looks. Can't spend that much on something that bugs me.

5) Bentley Bentyaga - The closest dealership is 300 miles away ;-)

I've been seeing the "leaks" on Ford Authority about the potential new resigned Expedition coming in 2025, which has me thinking I might try to wait it out or see if the 2024 adds the options I want back. Hoping the order banks open up early this year.

 

[nationalgallery]

5) Bentley Bentyaga - The closest dealership is 300 miles away ;-)

The Cullinan looks pretty darn nice, and there's certainly a large color palette to choose from:



(bespoke colors available)

 

[Rob6805]

Thanks to all who replied. I'm not mad at the dealer or at Ford, that wasn't the point of my post. I'm certain they would prefer to sell me a $90k SUV with the options I wanted if they could. I'm also guessing it's my fault for not understanding the ordering process and not double checking the build that was submitted, I'm lazy and often clueless when it comes to this stuff.

FWIW they did get me my Bronco exactly as ordered ;-)

So, where I'm at:

1) Mercedes GLS -- I used to own a GL 550, and it was very nice. Service was also very good, and my dealer offered "concierge" pick up / drop off which is really convenient. Never did love the seats, though, and the headrests were weirdly uncomfortable. Will take a look at the GLS 580 in the coming week.

2) BMW X7 -- Just drove one today. Much, much nicer than I thought it would be. Definite contender. Will be taking a second look on Thursday.

Unfortunately, neither the GLS or the X7 have seating for 8, which is something I love about my Expedition. They do both have 6 and 7 seat configurations, and 7 might be enough.

3) GMC Yukon Denali Ultimate / Cadillac Escalade Sport or Premium Luxury Platinum -- Both very nice. Love the sound of the big V8. Very comfortable seats. I think the massage function is only the seat back for your lumbar region, and doesn't include your butt or the seat bottom. Also, and I find this very strange, it seems that the only way to get massage seats is to also get the rear seat entertainment system, which I hate.

4) Navigator -- This is probably my best option if I need something now. Loved the ride, I just really, really don't like how it looks. Can't spend that much on something that bugs me.

5) Bentley Bentyaga - The closest dealership is 300 miles away ;-)

I've been seeing the "leaks" on Ford Authority about the potential new resigned Expedition coming in 2025, which has me thinking I might try to wait it out or see if the 2024 adds the options I want back. Hoping the order banks open up early this year.

Gun to my head I'd pick the Mercedes. My dream is to one day buy a E-Series AMG wagon.

 

[dlcorbett]

Thanks to all who replied. I'm not mad at the dealer or at Ford, that wasn't the point of my post. I'm certain they would prefer to sell me a $90k SUV with the options I wanted if they could. I'm also guessing it's my fault for not understanding the ordering process and not double checking the build that was submitted, I'm lazy and often clueless when it comes to this stuff.

FWIW they did get me my Bronco exactly as ordered ;-)

So, where I'm at:

1) Mercedes GLS -- I used to own a GL 550, and it was very nice. Service was also very good, and my dealer offered "concierge" pick up / drop off which is really convenient. Never did love the seats, though, and the headrests were weirdly uncomfortable. Will take a look at the GLS 580 in the coming week.

2) BMW X7 -- Just drove one today. Much, much nicer than I thought it would be. Definite contender. Will be taking a second look on Thursday.

Unfortunately, neither the GLS or the X7 have seating for 8, which is something I love about my Expedition. They do both have 6 and 7 seat configurations, and 7 might be enough.

3) GMC Yukon Denali Ultimate / Cadillac Escalade Sport or Premium Luxury Platinum -- Both very nice. Love the sound of the big V8. Very comfortable seats. I think the massage function is only the seat back for your lumbar region, and doesn't include your butt or the seat bottom. Also, and I find this very strange, it seems that the only way to get massage seats is to also get the rear seat entertainment system, which I hate.

4) Navigator -- This is probably my best option if I need something now. Loved the ride, I just really, really don't like how it looks. Can't spend that much on something that bugs me.

5) Bentley Bentyaga - The closest dealership is 300 miles away ;-)

I've been seeing the "leaks" on Ford Authority about the potential new resigned Expedition coming in 2025, which has me thinking I might try to wait it out or see if the 2024 adds the options I want back. Hoping the order banks open up early this year.

Noone brought up the range rover to you, you can get massaging seats and a third row, and since price isn't an issue, it would be perfect for you. It's also one of the best driving suvs now according to journalists.

Since the navigator is out, I would choose from your choices the bmw x7 by proxy. I dont rele care for the refreshed face though but im in germany right now and see it often, so its growing on me. I don't like how the mb gls looks inside or out, it's too boring to me. Both offer less space than if prefer, so I'd def look at the cx90, xc90 or aviator if I was looking at them. I like the jeep grand wagoneers interior and front end. I hate the rear end with a passion. If I did do the jeep, it would have to be the obsidian trim because the blacked out look makes the rear end more palatable.