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Special Service Message 53824 - 2025 Expedition/Navigator - 3rd Row Seat Power Fold Inoperative
Some 2025 Expedition/Navigator vehicles equipped with 3rd row power seats may experience an inoperative power fold condition when a power fold seat control switch button is pressed (3L, Both or 3R). This may be due to the software within the seat control module J (SCMJ).
Third row seat power fold function may be restored with the following relearn procedure:
1. Start the vehicle and open the tailgate.
2. Remove all items from the 2nd and 3rd row seats including any obstructions that can prevent from folding/unfolding. 3. Push and hold the power fold seat control switch button labeled "Both" for 1 minute. The seats will begin to move.
4. Once the seats have stopped, hold the "Both" button for 5 seconds.
5. Verify correct power fold operation has returned to the third-row seat by pressing the "3L" and "3R" buttons independently.
If the power fold function condition remains, continue with normal diagnostics in Workshop Manual (WSM), Section 501-10C. The Owner's Manual and WSM are being updated with this relearn procedure. If the third-row power fold function returns to normal after performing the revised relearn procedure, but the condition returns, replacing or updating the software of the SCMJ is not expected to resolve this condition. Inform customers that engineering is currently working on a solution for this condition that will be available by 15-Aug-2025. This software update will also be released, via an update delivered over-the-air (OTA). Monitor Professional Technician System (PTS) for additional information.
This condition may return after a successful relearn procedure has been performed. Provide a copy of this message to the customer so that they may have the option to perform the revised relearn procedure should the condition return while waiting for the software to become available.
For claiming, use causal part 14F042 and labor operation codes 12651D and 12651D4.
This is a restatement of SSM 53681, originally offered on April 29, 2025.
Special Service Message 53824 - 2025 Expedition/Navigator - 3rd Row Seat Power Fold Inoperative
Some 2025 Expedition/Navigator vehicles equipped with 3rd row power seats may experience an inoperative power fold condition when a power fold seat control switch button is pressed (3L, Both or 3R). This may be due to the software within the seat control module J (SCMJ).
Third row seat power fold function may be restored with the following relearn procedure:
1. Start the vehicle and open the tailgate.
2. Remove all items from the 2nd and 3rd row seats including any obstructions that can prevent from folding/unfolding. 3. Push and hold the power fold seat control switch button labeled "Both" for 1 minute. The seats will begin to move.
4. Once the seats have stopped, hold the "Both" button for 5 seconds.
5. Verify correct power fold operation has returned to the third-row seat by pressing the "3L" and "3R" buttons independently.
If the power fold function condition remains, continue with normal diagnostics in Workshop Manual (WSM), Section 501-10C. The Owner's Manual and WSM are being updated with this relearn procedure. If the third-row power fold function returns to normal after performing the revised relearn procedure, but the condition returns, replacing or updating the software of the SCMJ is not expected to resolve this condition. Inform customers that engineering is currently working on a solution for this condition that will be available by 15-Aug-2025. This software update will also be released, via an update delivered over-the-air (OTA). Monitor Professional Technician System (PTS) for additional information.
This condition may return after a successful relearn procedure has been performed. Provide a copy of this message to the customer so that they may have the option to perform the revised relearn procedure should the condition return while waiting for the software to become available.
For claiming, use causal part 14F042 and labor operation codes 12651D and 12651D4.
This is a restatement of SSM 53681, originally offered on April 29, 2025.
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