Danm355
Well-Known Member
I knew someone in New York who had a lemon Ford Fusion and they did the buy back and ended up getting more than what they paid for the vehicle.
Anyone know what the lemon law buyback process is like?
- Thread starter SunnySunshine
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Hey jjscsix:
Yes, I agree with you partially about it NOT being dangerous to change lanes w/o a RH side-view mirror (you can just look over your shoulder, through the windows, I guess) but, since we all have become used to using the standard RH side-view mirrors for years now, when you glance over there and there's NOTHING to see, when you expect there to be, it's easy to make a serious driving mistake because of that lack of sight. That mistake could cause an accident but is usually, rarely fatal.
My dad had a 1959 Dodge Station Wagon that came from the factory w/ a RH side-view mirror (it was out on the RH front fender) and my brother and I always thought that was very cool because few 1959 Dodges had that RH side-view mirror. My dad always complained that the original, inside Rear-View mirror on his 1959 Dodge wagon, was "useless" because it was mounted on the dash in the lower 1/3 of the windshield area & when the car was full of passengers, he could see almost nothing behind him. He ended up putting a replacement inside rear-view mirror from a 1960 Ford Galaxie, I think it was, so that he could see over the passengers. He never complained again. We also had a 1967 Ford Fairlane 500 that had a RH side-view mirror from the factory, but it was ordered that way when bought new "as an Option". Don't know if it ever became a mandatory DOT requirement to have RH side-view mirrors but by the 80's it seems like most cars & trucks, did all have them? Lance
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SunnySunshine
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Since my dad is the one handling it, I'm only kind of getting the jist of all this (plus long COVID brain fog doesn't help).
It seems there are 2 options actually.
$10K if we want to keep this vehicle, but we have to sign some sort of liability waiver. We're not taking this since I'm pretty sure it will be branded a lemon and will affect resale value.
The other option is the buyback, they took around $6K off the out the door price, and they'll offer a $2500 discount if we purchase another Ford. We did a build of the 2025 model King Ranch (which apparently is the new top tier model), it seems to be around the same price as the one we bought.
Just keep the mirrors out all the time. I have a 2018 Max, and it has an option to disable the auto fold functionality. I've always thought that's a repair waiting to happen, having those mirrors fold in everytime you turn the engine off.
Hi SunnySunshine:
Yes, I surely agree w/ you NOT TAKING the $10K and keeping the Expy. You would loose much more than $10K if you went to sell it in perfect condition and much less with the traceable Ford stigma of the faulty RH side-view mirror "un-repaired".
The "Buy-Back" w/ an immediate minus -$6K does NOT sound real fair to me either. And, especially so if you had purchased a Premium Care extended warranty which you may loose the value/cost of too. I'm in CA and have no idea about NY Lemon Laws but I think it would be wise on your part to contact a NY "Lemon Law Attorney" and pay a few hundred dollars for their knowledge and advise. Like Danm355 from Rochester NY said, he received more back than what he paid for his Ford Fusion. Something to think about anyway! In CA, when Ford does a buy-back through a Lemon Law Attorney and the owner wins, the manufacturer pays attorney fees above the agreed settlement amount. If all of this is NOT worth any further effort or hassle on your part, you can just take the Ford Buy-Back Offer and move on. Never went through any Buy-Back myself but know a few who have done so. Anyway, that's my 2 cents worth here, Lance
Hey, Tiger Bob:
I guess leaving the outside mirrors swung out "all the time" is surely an option but, in our LA & Ventura areas with very crowded/tight parking, these "big mirrors" are sure to get hit by people and by others car doors. I have a friend who does only Rental Car body & paint work and he is constantly (30-40 cars a week) painting mirror dings and door dings on these vehicles. And, not all of them are the WIDE SUV's either. Also, don't know about the earlier Expy's, but our 2024 Expy MAX Limited only folds the mirrors automatically if you "Lock" the doors. When we park our Expy in our garage "un-locked" and turn off the engine, our mirrors DON'T fold in. Although, I do agree w/ you about some future possible mirror-folding repairs because of constant in & out functions every single day. For us, saving our mirrors from dings, off-sets any non-warranty covered repair costs, for us. But, that's just US being super picky, I would guess? Thanks, Lance
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SunnySunshine
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We're in a pretty dense area in California (SF Bay), there are frequent parking spaces where not folding it in is not an option unfortunately.
@LanceExp2025 I am based in California. I'm in the SF Bay Area East Bay. My dad says he'll attempt to renegotiate with Ford on a better offer. Probably should mention, this mirror had a deep scratch on the chrome when we took delivery. We have photos and everything. We thought it was just some surface damage at first, but we now suspect that has something to do with it.
Also uploaded a photo of the issue happening again. Surprisingly enough today it happened twice in a row.
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Hi SunnySunshine:
Yep, SF sure is a dense area w/ narrow streets and steep hills. We did a couple of construction jobs up there and it was fun to be there for those two, 3-week long jobs. One was on Geary Blvd and the other on 3rd Street.
If your RH side-view mirror was damaged at purchase, Ford should have replaced the entire mirror assembly and its wire harness too. It almost sounds like Ford has done everything in their power to side-step their responsibilities, in this matter. Makes absolutely NO SENSE to me! Seems they are willing to eat $10K or eat a total car loss, rather than just fixing this mirror correctly, in the first place. Geeese! Get it together Ford!
It is also great that you (or your dad) are ABLE to negotiate with Ford on your problem and buy-back terms. I was thinking the 2 Ford choices were accept 'one or the other' from Ford or it is down the highway for you. In your position, if I loved the 2024 car like you do, I would ask Ford to replace your 2024 Expy w/ another 2024 Ford Expedition Platinum Max exactly as yours is now equipped now, with NO money changing hands either way. I know that 2 months ago when we were looking, there was an abundance of 2024's everywhere, at every dealer.
I am hoping it goes good for you! I feel pretty certain that you will come out well, in the end, because you have done your documentation and done your homework prior to asking for the Ford buy-back. Plus, you can express your facts and desires well without becoming angry. I think that's the key. Be stern but be courteous and kind to all concerned parties. In the end, to Ford, this is just another very minor tic in the huge, big picture of the Ford Empire. Just make your 'Ford case handler' your friend and ally by asking for his professional help, that he knows so well how to make that happen, in this case. He'll love your confidence in his abilities to make this all happen, I'm pretty certain. Keep us all posted here. It's of great interest from a "First-Hand" person's experience here. Best of luck and success, Lance
Yep, SF sure is a dense area w/ narrow streets and steep hills. We did a couple of construction jobs up there and it was fun to be there for those two, 3-week long jobs. One was on Geary Blvd and the other on 3rd Street.
If your RH side-view mirror was damaged at purchase, Ford should have replaced the entire mirror assembly and its wire harness too. It almost sounds like Ford has done everything in their power to side-step their responsibilities, in this matter. Makes absolutely NO SENSE to me! Seems they are willing to eat $10K or eat a total car loss, rather than just fixing this mirror correctly, in the first place. Geeese! Get it together Ford!
It is also great that you (or your dad) are ABLE to negotiate with Ford on your problem and buy-back terms. I was thinking the 2 Ford choices were accept 'one or the other' from Ford or it is down the highway for you. In your position, if I loved the 2024 car like you do, I would ask Ford to replace your 2024 Expy w/ another 2024 Ford Expedition Platinum Max exactly as yours is now equipped now, with NO money changing hands either way. I know that 2 months ago when we were looking, there was an abundance of 2024's everywhere, at every dealer.
I am hoping it goes good for you! I feel pretty certain that you will come out well, in the end, because you have done your documentation and done your homework prior to asking for the Ford buy-back. Plus, you can express your facts and desires well without becoming angry. I think that's the key. Be stern but be courteous and kind to all concerned parties. In the end, to Ford, this is just another very minor tic in the huge, big picture of the Ford Empire. Just make your 'Ford case handler' your friend and ally by asking for his professional help, that he knows so well how to make that happen, in this case. He'll love your confidence in his abilities to make this all happen, I'm pretty certain. Keep us all posted here. It's of great interest from a "First-Hand" person's experience here. Best of luck and success, Lance
MINNFORDGUY
Member
I had it to the dealer in early May following the SSM. Dealer says we might have it fixed. They don’t, and Ford now issues a new SSM 53760, it says tell the customer June/July. If I knew who to contact in Ford I would. This is not Lemon law stuff, it is knowingly selling a faulty unit and doing bait and switch on the fix.. wait till February.. no March.. no April.. no May … trust us June/July.. really disappointed in Ford Corporate.
Yep, MINNFORDGUY:
In your place I would be totally aggravated and done with Ford's repairs and promises too. I think I would also be calling a Lemon Law Attorney, if they yanked me around like you say they have done to you. That dishonest Ford treatment and sidestepping responsibility is totally unnecessary! Let us know how this all comes out. Best of luck to you, as well, Lance
Dice Roll
Full Access Members
Call Dearborn and ask them???
ewilliamson901
New Member
This is me! Same issue with my 24 Expedition with 14k miles. They keep switching the SSM number due to the time frame. They have denied (Ford corp) buy back based on TN Lemon Laws (has to be within 12 months and I have had 15), and now I am going through BBB. I am fighting and will not back down. Hoping BBB will help with the buy back. This is ridiculous! Yes I can drive it (for now) but I promise Ford will be held liable if something happens while driving this lemon.
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SunnySunshine
Full Access Members
@ewilliamson901 I think we're lucky to be in Cali, consumer protection laws are pretty strong. They approved it, we haven't surrendered yet though.
MINNFORDGUY
Member
Lance: Ford offered to follow the Lemon law to a T, no more no less. Issue “fix” now delayed to October, tired of the bait and switch “wait another month or two or three and we will have a permanent fix”. Tired of no cruise, no auto lights, missing safety systems, working through the repurchase with Ford, after sending (by snail mail) summary documentation to various members in the Ford Corporate office. Bottom line It will cost me 15k for the experience of driving this headache for 10 months, Lemon law attorney says Ford is following the law. Before purchase Beware read all the related SSMs and search for old ones prior to any purchase. Any SSMs saying check VIN, check the VIN prior to purchase, or be willing to live with the fault long term.
GlennSullivan
Full Access Members
What are the 3 options? Never mind, I see it was posted. Does the repurchase include refund of the sales tax paid?
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BOY! That surely does NOT sound totally fair by Ford. I am guessing, if your car is that bad and dangerous to drive, that if you have to eat $15K, it is better than jeopardizing the safety of yourself and your family, long term. NO, I would not be happy either, but I am thinking I would fold as well, get rid of that car and go on with life. $15K is NOT chump-change but it is NOT a full $100,000 hit either. Ford has changed so much over the years and is no-longer reasonable, fair nor concerned about having us as return customers. Can't really understand that Ford thinking/reasoning, long term, but I am guessing "money/bottom line" only for them, is what counts now.
Years ago, I had a 1998 E350 Ford Econoline van w/ a 460 engine and it started rattling & making noises going up any hill on the freeway. They pulled the front and replaced the cam & lifters but that just made noises worse. They then pulled the pan and found the engine oil pick-up tube had cracked at the weld and was sucking air. So, they ordered a new engine, put me in an E150 rental van and fixed it completely for $00. When I got it back, it ran like a top, was washed and ready to go back to work! For me, that was FAIR & REASONABLE! Lance
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