To remove the shifter, remove the rubber tray at the front of the console. Then remove the screw under it. Pry up the chrome bezel around the shifter and PRNDL, it is just friction tabs holding it so go side to side and front to back with a pry tool. Then remove the entire plastic insert that surrounds the shifter by prying it up in the same fashion. You should now have access to the shifter. On mine the switch itself stopped working and I replaced it with a Dorman 905-026 even though it doesn't show it fits our shifters it does, exactly. I also had the broken plastic piece everyone is talking about but my shifter works just fine without it. Hope this helps someone..