2022 15 inch display going black, will not turn on after turning truck on and off a couple of times. Anyone know what I should do?

[maxlim2022]

I was worried about this once ford went to that full sized screen.. All climate controls are on that thing
That sucks.

Unfortunately, I have to agree with you. The ease of dedicated buttons and not having to rely on the primary screen for things like HVAC is the primary reason I opted out of the giant screen. i'd rather spread my risks...

 

[rd618]

sounds simple but have they tried pulling the fuse for the sync system? Cycle the vehicle and then put fuse back? At minimum maybe you can get it to at least boot once to set climate to “auto” and 72 or something.

 

[Dvercher]

Just purchased a 2022 King Ranch Expedition - Can you use Siri to adjust thermostat? Just to get it off high cool?

 

[rd618]

Just purchased a 2022 King Ranch Expedition - Can you use Siri to adjust thermostat? Just to get it off high cool?

Not Siri, but the ford assistant can do it. But she’s baked into sync, if it’s just a display issue, than yes.

 

[eyearemekanik]

I was worried about this once ford went to that full sized screen.. All climate controls are on that thing
That sucks.

I honestly feel like its still one of those "growing pains" kinda things. They know what they wanna do, but I don't think our engineers are quite there yet to know enough to see ahead. They want a sleek user interface but use the lowest cost components. Cost versus quality will always be an issue when it comes to building things and trying to make a profit but I think they need to evaluate the known problems and adapt and overcome. Not making excuses for faulty product or bad designs, lord knows as a mechanic I see plenty of both. But I will say this, the best thing about being a mechanic is knowing that you are smarter than an engineer...

 

[Deadman]

Everything is rushed in these new cars to compete with the other makers, nothing is tested well anymore. I hate electronics and I fully expect the electronic gremlins to completely render some of these modern vehicles junk very early in some of their lives. You will see pretty new cars in junkyards soon, its simply not cost effective to attempt to fix them.

 

[maxlim2022]

I honestly feel like its still one of those "growing pains" kinda things. They know what they wanna do, but I don't think our engineers are quite there yet to know enough to see ahead. They want a sleek user interface but use the lowest cost components. Cost versus quality will always be an issue when it comes to building things and trying to make a profit but I think they need to evaluate the known problems and adapt and overcome. Not making excuses for faulty product or bad designs, lord knows as a mechanic I see plenty of both. But I will say this, the best thing about being a mechanic is knowing that you are smarter than an engineer...

Indeed, you're correct. But isn't it a paradox that they are up charging for a potentially cheaper system- a single large screen as opposed to a slightly smaller screen and more buttons and wiring and physical complexity? Is the upcharge to give it a "premium" allure....the usual paying more for less I suppose?

 

[5280tunage]

I will hold back on some of my opinions, but will say that @OP, so sorry to hear this. What an absolute JOKE! The fact that you would even sell these without an ample supply of spares, especially when this system is now responsible for so much of the vehicles function, to me should actually almost be illegal. Think about it, what happens if the system dies, in the winter, you can't turn on defrost, you can't see, and you get hurt in an accident. It is now a "Safety" system, not a "Convenience" system.

I think about it like this, in my industry, If Dell for example were to sell servers without replacement parts, and a company loses revenue due to a sever failure and no parts, Dell could be liable, and that's not even a safety issue necessarily.

As others have stated, I would seek council at this point, demand a buy back and go get something else, not that there are many better options out there right now, but this is just a Joke. Ford should be ashamed, but I don't think they care. What I can also say, is that based on my experience recent with the Sync system, there's a good chance even getting your new CPU won't help and it will just be the beginning. In my case, Ford required the dealer to replace the APIM, which didn't solve anything, they then tried the ports, that didn't help, finally it was a bad cable (not sure how a cable goes bad when it's completely concealed behind the dash unless it wasn't done right to begin with and got pinched), but in that time, it was 5 visits to service and roughly 12 weeks. For being "modern" systems and for Ford transitioning to a "software" company, these systems have extremely rudimentary troubleshooting capabilities. The fact that there's no physical bootloader where you can connect diagnostically and "reflash" a system is nuts. I mean you can do that with a $50 RPI.

I hope this situation gets better for you at some point, you deserve better. Just remember, a happy consumer is Job none.

 

[cw13]

I will hold back on some of my opinions, but will say that @OP, so sorry to hear this. What an absolute JOKE! The fact that you would even sell these without an ample supply of spares, especially when this system is now responsible for so much of the vehicles function, to me should actually almost be illegal. Think about it, what happens if the system dies, in the winter, you can't turn on defrost, you can't see, and you get hurt in an accident. It is now a "Safety" system, not a "Convenience" system.

I think about it like this, in my industry, If Dell for example were to sell servers without replacement parts, and a company loses revenue due to a sever failure and no parts, Dell could be liable, and that's not even a safety issue necessarily.

As others have stated, I would seek council at this point, demand a buy back and go get something else, not that there are many better options out there right now, but this is just a Joke. Ford should be ashamed, but I don't think they care. What I can also say, is that based on my experience recent with the Sync system, there's a good chance even getting your new CPU won't help and it will just be the beginning. In my case, Ford required the dealer to replace the APIM, which didn't solve anything, they then tried the ports, that didn't help, finally it was a bad cable (not sure how a cable goes bad when it's completely concealed behind the dash unless it wasn't done right to begin with and got pinched), but in that time, it was 5 visits to service and roughly 12 weeks. For being "modern" systems and for Ford transitioning to a "software" company, these systems have extremely rudimentary troubleshooting capabilities. The fact that there's no physical bootloader where you can connect diagnostically and "reflash" a system is nuts. I mean you can do that with a $50 RPI.

I hope this situation gets better for you at some point, you deserve better. Just remember, a happy consumer is Job none.

Thanks, but I’m loosing hope. I’m concerned that we’re waiting for a part that may not fix this like your experience. I’m trying to get them to complete a more thorough diagnosis but so far no luck. It’s my understanding that if it’s the APIM they should be able to remove it and plug into it at the dealership and confirm it’s failed or they can reprogram?? But maybe I’m wrong. They weren’t able to confirm if it had any codes when I initially brought it in.

 

[5280tunage]

My experience is they really don't have that ability. let me give you my experience. I modified my APIM by changing the startup Icon (that's it, seriously) from the Ford logo to the Ford Performance Logo to match some other things i've done. When I went in for help, they literally couldn't proceed with any troubleshooting until I reverted the changes. I'll walk you through the dumb stuff here. When I went in, I showed them that no device connected to a USB port would either connect to Sync, or even charge. I also showed them a standard USB tester which showed there wasn't 5V in any of the APIM connected USB ports. So duh, that's Layer 1 stuff. No power? Of course devices won't connect.

Regardless, the "diag" tool they use noticed the slight modification to the config and apparently "stops" at that point. Ford won't accept any of the diag outputs when they find that. Additionally, the diag tools can't actually diagnose the USB circuitry. Which is nuts, form my career, I can tell you that even on a raspberry PI I can diagnose USB issues. Anyway, as I said, it took so much freakin time, and the dealer was pretty great but they showed me some of the "approval requirements" from Ford. Ford must think that making an owner go through half a dozen trials is acceptable to get to the end result.

I specifically asked, for something like this, why wouldn't Ford send out all three parts and require them to be installed/tested in a given order? So stupid I had to go back that many times. If it's a USB issue, send out the components (APIM, cable, ports). instead, one at a damn time. Customer experience literally doesn't matter.

 

[Deadman]

To be fair, as a mechanic they probably hate these computers 10X more than I do, and I realllyyyy hate them. lol

 

[blizzz]

Was there any resolution to this? My screen turned off and on yesterday and I found this thread and got a bit concerned.

 

[blizzz]

Well, now my 2 day old Expedition is back to the dealership with 15” screen issues. Ugh, wish me luck.

 

[caplanm]

There is a SPECIAL SERVICE MESSAGE which the dealer can pull up. Heard that the replacement screens are on backorder!!

SSM 50994 2021-2022 Mustang Mach-E/2022 Expedition/F-150 Lightning - Blank/Inoperative Information And Entertainment Screen - DTC B108E:01

Some 2021-2022 Mustang Mach-E, 2022 Expedition/F-150 Lightning vehicles equipped with the 15.5 inch center display screen may experience a blank or inoperative screen with an accessory protocol interface module (APIM) diagnostic trouble code (DTC) B108E:01 present. A touch-beep may be heard when pressing the center display screen in screen region where a soft button is expected to be displayed even though nothing is displayed on the center display screen. This concern may be intermittent and resetting the SYNC module (APIM) may temporarily restore screen function. To correct this condition, follow the Workshop Manual Section 415-00 to replace the 15.5 inch center display screen. For claiming, use base part 10D885 and the applicable labor operations of Section 10 of the Service Labor Time Standards (SLTS) Manual.

 

[blizzz]

They should be fulfilling back ordered service parts before building new cars. It’s ridiculous to have such an important part like the 15” screen out of stock.

 

[blizzz]

And now I’m in the same position as the OP. Dealer telling me screen needs to be replaced and it’s nationally back ordered… I literally drove it off the lot and back to the dealer the next morning.

 

[rob4092xx]

Our 15" screen went black today. Performed the below reset and it came back on. Whew!

"On the steering wheel hold the SEEK FORWARD and VOLUME DOWN at the same time."

 

[StealthyBulldog]

Question, does the backup camera still come on when you put it in reverse?

Saw this on the MachE forum

 

[blizzz]

A few people have shared how to reset the screen. And that definitely works for minor issues and screen freezes. And it worked the first time mine went black. Then my screen randomly turned the audio off and wouldn’t come back on no matter what I tried. Then it started showing 4x4 drive problem codes. Those went away after a car restart but I could sense the car needed something fixed and a screen reset wouldn’t do it. And sure enough the cars sitting at the dealership and here I am waiting for a back ordered part and without my brand new car.

 

[cw13]

Was there any resolution to this? My screen turned off and on yesterday and I found this thread and got a bit concerned.

It’s fixed! 16 weeks waiting for part. Took them 2 days to program at the dealership… so far all is well.