ManUpOrShutUp
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I bought a new 2015 Expediton Limited 4x4 with the 3.5L V-6 “Ecoboost” engine. The manual and oil filter cap specific 5W30 oil.
Twice, the selling dealer’s “factory trained technicians” changed my oil and filter (customer pay) and used 5W20 oil. When I realized it (via the invoice), I returned and spoke to the service advisor. He said his “guys” weren’t used to using 5W30 oil yet, as they had used 5W20 for so long. The technicians also overfilled the engine oil crankcase by two quarts one time.
I no longer go to that dealer for any service.
STS overfilled my old SUV, parked it out front, and told me it was ready to go. I started it, sat there for a few minutes, and could smell burning oil. I popped the hood and there was oil everywhere. The oil pressure got so high that it blew apart one of the fittings. STS left me sitting there another 2 hours, wiped the engine down with rags, and replaced the broken piece with some random clamp they had laying around the shop just so I could take it to my own mechanic. The manager then told me that if I wanted them to do anything more, I could take them to small claims. I do all my own oil changes these days.