dmeents975
New Member
Been a life long Ford fan. Now having 2nd thoughts on my decision. I own currently a 08 expedition and a 07 fusion have given lots of $$ to Ford and there service departments. The paint on my lift hatch currently has a 5 in hole where paint fell completely off. Lots of other places where paint is bubbling on hatch alone as well as hood. Brought to Ford they took pictures and sent images to Corporate and came back and stated truck is over 5 years old and since no hole in metal we will not cover or help with the expenses of getting this fixed. I find this very unacceptable. I paid over 40000 for this vehicle and this is the quality of workmanship and customer service is garbage. I love my fords don't get wrong but this has me fuming. Ive even called the customer service number 18003933673 and was told cant do anything to help you sir. But if you pay to get repaired yourself save your receipt there may be a recall and you could possibly get reimbursed WTF is that. Ford knows this is a problem and has yet to rectify I urge all expedition owners to call # I posted and say doing same thing from what I have read 06-11 are all doing and not prejudice to what model it is xlt limited eddie bauer.