Consumer notice about Verizon

[Shaggy]

I have been a long time customer of Verizon and just ported my number to AT&T. I did this because there is a great corporate plan available through the company I work for which Verizon not offer. This being the case, I just received an early termination bill of $175.00 for canceling my contract 3 month prior to expiration. I have been with Verizon since 2001 and was just informed that if you make a change to your plan rate, it automatically extends your contract by a year. This information is never disclosed to you while you are talking to a service rep. Beware of this if you change your rate plan. In my opinion, Verizon performs highway robbery on its customers regardless of how long you have been with them. Verizon is one company that I will never have service with again. Please spread the word to others about Verizon’s business practice. Point them to www.ExpeditionForum.com where they can read my experience.

 

[Guest]

Sorry to read about your troubles. I to encountered this problem w/ the greed of Sprint. I had services through them for almost three years and I to had changed my plan. When my wife and I moved from Puerto Rico to San Diego, I was kindly forwarded my early term bill. If you have not already spoke with a service manager, I would insist on doing so. They credited my account the amount for early termination after many calls of annoying madness. Corporate greed at its finest. Viva la Enron, Global Crossing, Worldcom, etc.

 

[monsta]

Most companies have that clause in their fine print. I, unfortunantly, also found out like you did a few years back.

 

[BikeRider]

Cingular did that, now I'm stuck with crappy phones until May 2004.

 

[mtnman64]

As you can see, it is not just Verizon. Any cell company with a contract does the same thing. If you want to avoid this, you have to go with someone like ATT to do no contract.

 

[daveplot]

When we switched to Verizon from Cellular One, we called to cancel Cellular One, we were out of contract. The person on the phone said they would cancel our account. They transfered me to the "marketing rep" for him to find out why I didn't like Cellular One. (Where to begin....)

A few weeks later we received a bill for the next month's service. We called back and found out that you have to send in a cancelation letter to them and it could take upto 30 days to take effect. The rep on the phone actually didn't do anything to our account, and didn't even tell us to look at our contract to see we have to mail away to cancel.

Every cellular company that I've seen has numerous hoops to jump through with idiots behind the phones.

 

[Guest]

At least you get reception with Verizon. I just got rid of my AT&T service as the coverage stunk. Nextel also had the same bogus coverage. There hasn't been a place yet that Verizon hasn't pulled through with a signal. "Can you hear me know?" Gotta read that fine print no matter what you're buying. Another great thing about AT&T is they wouldn't port my number.

 

[Guest]

I just want to give the other phone companies equal air time here.

THEY ALL SUCK.






Let's face reality here.... All the cell companies are the same. I have sprint and think they suck. Some places my phone doesn't work when Verizon works or vice versa. Get out of civilization ie.. SD or ND or WY or ID or MN and you will find they all have massive area's that they wont work. For the last few years I have been saying that they shouldn't be able to offer "Nationwide Service" unless it works EVERYWHERE in the US... I guess their definition nationwide and mine are different.

As for the $175. I can 1 up you with a Sprint story. I had trouble with my phone. Call customer service. While we are figuring that out.. He offers me 1000 more minutes a month for same money. Next month, I get a $350 phone bill. Turns out he switched me off nationwide and put me on a Local plan for the state I was in at the time of the phone call. Best Sprint did was offer to credit me 1/2 of the overage, and give me a free camera phone (my old one was in bad shape).

I can wait till my contract is up to go to NEXTEL. Gotta love the walkie talkie function. Hopefully my next contract lasts me until SAT phones are reasonable enough to talk on. Currently, they are like the first generation cells...phone bill will choke you...but oh yeah, you can dial local WORLDWIDE. Hmm...wonder if my definition of worldwide and theirs is the same.....

 

[Guest]

I am a sales rep for Cingular wireless...anyone ever has questions or needs help with a wireless problem, email me, call, send a text, anything...there are ways around it all with wireless companies....there are some posts on here I can tell you have a serious problem that needs to be fixed...as far as coverage issues...c'mon people, look at a map, find an honest rep and see where the coverge is. Talk to your friends and family and see what they say...last but not least...crappy phones for 2 more years....my only question is did you get the free ones??? Please tell me no, oh please please please tell me no!!!

 

[Guest]

oh yeah and with porting, there is nothing but trouble nationwide with ALL companies...you can thank the FCC for that one...gor forbid we all get new numbers!!

 

[smo0othride]

I love cingular because of the roll over minutes. As far as I know, nobody else is offering that at this time. I have one of the free "crappy" phones and it gets service in places my friends $300 camera phone doesn't. I bought some of those little cell phone antenna boosters off of eBay, stuck one on my phone, and I think they actually work. The booster is definitely worth trying out for only have to spend 50 cents.

 

[Guest]

yes we are the only ones with rollover..let me know if you ever need anything...i can access your account and fix things...later man

 

[BikeRider]

Yes, I have a crappy "free" phone as well. I didn't want to pay another c note for a phone that is only a little better. They work okay, but they are starting to look outdated.

 

[smo0othride]

Originally posted by ExpiInNC
yes we are the only ones with rollover..let me know if you ever need anything...i can access your account and fix things...later man

maybe you can help me with why I'm paying $20 a month for text messaging? What's the difference between Included Messages Daytime, Billed Messages Daytime, Text Messaging 100 and Text Messaging 250. I subscribed for Text Messaging 250, but I'm still getting all these other charges???

 

[Guest]

pm me your mobile and Ill look at the account and let you know, also send email...thanks

 

[Guest]

Have Sprint now, Going to Nextel. Many reasons for the change is the practicality of the walkie-talkie(many friends and family have them) and Sprint service isnt that great and have extra charges for everything that they often never mention to you.

 

[Guest]

I work for a cellular company, my wife works at another, and have family members that work for two different companies other than the ones we work for. With that being said, they all follow each other sooner or later in policies, pricing, products and all have positives or negatives. Incredible amount of information to be learned (use, billing,ect.) for what looks to be a simple phone. Porting is not always the answer as those same problems or different ones arise with that new carrier. In the cellular business one thing is always a constant, CHANGE. I can state as with anything do as much research on your area and how you want to use your phone before picking a carrier, service, whatever. Bottomline, Downside to getting service is dealing with a salesperson whose job is to sell (hopefully you get the perfect one). So talk to as many people you can to get the best out of what you want (more positives than the negatives) because if you don't the hold time to talk to anyone at any company about any problem will drive you mad. ALERT: Do not attempt to port your cell number to a landline service or vice versa until the end of Feb. Porting is not a very positive customer experience as of right now. 2 companies involved, 2 software systems, and the National Porting Admin Center playing the FCC moderator in the middle before port completes. That is the easiest scenerio and has many places to fail or hang up along the way and remember .... that is the easiest scenerio. A bad representative in whatever department you reach is the worst experience you can have with any carrier as it always seems you never get the same answer, or if it is the same it's the one you didn't want to hear. Good luck to you all. FYI- AT&T Wireless is on the auction block and taking bids to be bought out.

 

[Guest]

To NCXLT

I just switched from USCelllular to Verizon because I moved out of the home coverage area. I had USCellular for lour years with no complaints what so ever, other than no home market at my house now.

As far as walkie-talkie, Verizon is also offering this feature. Our company went with them instead of Nextel(nextel no coverage in mountains)

As far as early termination guys, USCellular was no hassle at all, called CS and all they asked for was my phone be sent back and a copy of a utility bill for verification that I moved.

Talk. Ask, Talk somemore, and by all means, never give in. My phone with Verizon, ant. broke in two weeks and they wanted $15 to fix it. I argued for about five minutes, and they saw it my way. Always ask for the manager, and if not satisfied, go up the ladder!!!