Dealer Problem with SYNC Update

[MAC1]

Open for any ideas.

My 2016 XLT has been having intermittent issue with the steering wheel cruise resume control and radio volume control. My dealer suggested a SYNC update to solve the issue. On Friday they spent 6 hours trying to download the information from Ford and managed to get the system to where the screen is black, I have no radio, phone, no back up camera, heat controls, etc, everything associated with the screen controls are dead. I needed the Expedition over the weekend so it is going back on Tuesday for them to continue with Ford engineering.

Any ideas on what happened? Thanks.

 

[DeafBringer]

No idea what happened, but probably better off purchasing an aftermarket system that is plug/play capable from crutchfield and call it a day.

 

[GlennSullivan]

They probably tried to do the firmware update over wifi or over the air. I always had issues updating my 2017 using those methods.

The one for sure way, I found was to use the USB Thumb drive method. Download the firmware using Fords specific instructions for updating via USB Key / Drive method (SyncMyRide). Start the truck, put the drive in the slot in the console and let it run.

 

[MAC1]

Thanks for your feedback on that.

 

[MAC1]

Thought I would close this out. Dealer had to order a new APIM control module; that their download fried, so I now have a functioning truck and they did not charge me.

 

[GlennSullivan]

Glad to hear it worked out well for you and that you posted the outcome, which unfortunately many don’t