Joseph Mikiewicz
New Member
Hello everyone, I wanted to say thanks for allowing me in this forum. To give you a little background, I have been a Chevy full size SUV guy for 20 plus years but recently switched over to Ford in the last year. I have been a fan of Fords pickups for years, owned a few and never had any major issue. I was happy to see the new redesign of the 2018 Expedition. As far as features and ride, Ford certainly has it over other competitors in this class....hands down.
About 4 months ago, I had developed a front end rattle that is you can hear a lower speeds when going over smaller bumps like man hole covers, smaller potholes. I had it back to my dealer about 10 times since the noise started. They changed struts a couple times, had me change out the brakes and rotors (had 28,000 miles) and still no fix. Being frustrated with the dealer, I had my local mechanic look at the vehicle. He found that the left front axle nut was cross threaded (apparently at the factory) and not tight. This seemed to be the source of the rattle. I took it back to the dealer and they replaced the one axle and said the passenger side was loose as well, so they tightened it up hoping this would fix the noise issue. Unfortunately it did not. I then asked the dealer if they had a regional service rep that I could meet and look a the vehicle. I was told Ford reps will not meet directly with the consumer and he refused to meet me personally. He did come in and drive with the service manager and tech. He acknowledged that the noise it there, but the vehicle is safe to drive and they would do nothing further. I don't understand this....is this common with Ford to say something like this? My dealer is not happy with what Ford is saying, but they said they have no where to go at this point.
I guess I am asking if this is a common issue with the Expedition or the larger SUV line? I searched the forum threads and can't seem to find any other owners with this issue. Any help or direction would be appreciated. I am at the point that if I can't get it resolved, I will just get rid of it and hear back to GM. It's very frustrating.
Joe
About 4 months ago, I had developed a front end rattle that is you can hear a lower speeds when going over smaller bumps like man hole covers, smaller potholes. I had it back to my dealer about 10 times since the noise started. They changed struts a couple times, had me change out the brakes and rotors (had 28,000 miles) and still no fix. Being frustrated with the dealer, I had my local mechanic look at the vehicle. He found that the left front axle nut was cross threaded (apparently at the factory) and not tight. This seemed to be the source of the rattle. I took it back to the dealer and they replaced the one axle and said the passenger side was loose as well, so they tightened it up hoping this would fix the noise issue. Unfortunately it did not. I then asked the dealer if they had a regional service rep that I could meet and look a the vehicle. I was told Ford reps will not meet directly with the consumer and he refused to meet me personally. He did come in and drive with the service manager and tech. He acknowledged that the noise it there, but the vehicle is safe to drive and they would do nothing further. I don't understand this....is this common with Ford to say something like this? My dealer is not happy with what Ford is saying, but they said they have no where to go at this point.
I guess I am asking if this is a common issue with the Expedition or the larger SUV line? I searched the forum threads and can't seem to find any other owners with this issue. Any help or direction would be appreciated. I am at the point that if I can't get it resolved, I will just get rid of it and hear back to GM. It's very frustrating.
Joe