Order tracking site-issues

[mrmustang]

Excited to finally have a VIN and assembly date (5/16/2022) assigned to my original 1/24/2022 order. Last Friday, went to the tracking site

https://shop.ford.com/vehicleordertracking

and was able to see the order in the system. Tried to do so this morning in hopes of a potential window sticker appearing, and the site is now looped. Looped as in I place my order # and VIN in place, and instead of the information popping up, it goes back to the main tracking page asking me to put the order number and my VIN in the associated spaces. Two different browsers, on two different software platforms, all updates installed, all with the same result.

So, my question is, does anyone else have the same experience.

Thanks in advance,

Bill

 

[rob4092xx]

I am having the exact same issue for the past two days.

 

[rd618]

Yea, same issue too. In the 2 months i've been trying to track, it does this periodically. some days works, some days doesn't.

 

[AJ82]

I just checked mine and I was able to get in. I used chrome on my phone. I have heard that it is quite hit or miss. I haven't experienced it not working yet but I just got a VIN on Mar 24th.

 

[xraymd]

Around the time I went into production I had the same thing. After being in production for a few days to a week, I found the site works correctly every time. But where’s my truck?

 

[mrmustang]

Still no luck,oh well, maybe tomorrow.


Bill

 

[rob4092xx]

Mine finally worked again just now.

 

[mrmustang]

Nope, tried 10 times each, two different systems, two different browsers, two different software packages (Apple and MS). No luck.

Sigh

 

[rd618]

Nope, tried 10 times each, two different systems, two different browsers, two different software packages (Apple and MS). No luck.

Sigh

Not sure why their system does that. It’s not you, it will probably work again in a few days.
Also once you get the Vin add it to FordPass, when it gets through production you’ll get an “activate” button. Doesn’t work. But a good indicator.

 

[mrmustang]

Not sure why their system does that. It’s not you, it will probably work again in a few days.
Also once you get the Vin add it to FordPass, when it gets through production you’ll get an “activate” button. Doesn’t work. But a good indicator.

I've already added the VIN to my existing Ford pass account, thanks.

Bill