HazBeen
Full Access Members
TECHNICAL SERVICE BULLETIN 23-2307 SYNC 3 - Various SYNC Symptoms, SYNC Screen Flicker, Echo/Robotic Voice Concerns, Slow/Lag Operation, BlueTooth Pairing Loss | 04 October 2023 | |||||||||||||||||||||||||||||
This bulletin supersedes 22-2254. Reason for update: Incorrect Procedure Model:
Summary This article supersedes TSB 22-2254 to update the Issue, Action and Service Procedure. Issue: Some 2019-2020 Edge/F-150/Fusion/Continental/MKZ/Nautilus, 2019-2021 Mustang/Ranger/Transit Connect, 2020-2021 EcoSport/Escape/Expedition/Explorer/F-Super Duty/Aviator/Corsair/Navigator, 2021 Bronco Sport and 2020-2022 Explorer/Aviator vehicles with SYNC 3 may experience various SYNC performance related concerns including but not limited to: To correct the condition, follow the Service Procedure to update the SYNC module (APIM) software. Action: Follow the Service Procedure steps to correct the condition on vehicles that meet all of the following criteria:
Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part Warranty (SPW)/Special Service Part (SSP)/Extended Service Plan (ESP) coverage. Limits/policies/prior approvals are not altered by a TSB. NVLW/SPW/SSP/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool. Labor Times
Service Procedure NOTE: For vehicles that are not currently at the dealership, the customer can also update their vehicle's SYNC 3 software via Wi-Fi or follow the instructions on https://www.owner.Ford.com or https://www.owner.Lincoln.com to update the SYNC 3 software. 1. Reprogram the APIM using the latest software level of the Ford Diagnosis and Repair System (FDRS) diagnostic scan tool. (1). When FDRS asks Do You Have A SYNC3 Universal Device, select No. © 2023 Ford Motor Company All rights reserved. NOTE: The information in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and equipment to do the job properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service. The procedures should not be performed by "do-it-yourselfers". Do not assume that a condition described affects your car or truck. Contact a Ford or Lincoln dealership to determine whether the Bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended Service Plan coverage unless stated otherwise in the TSB article. The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves the right to supersede this information with updates. The most recent information is available through Ford Motor Company's on-line technical resources. |