namerom
New Member
I needed a new shifter for my wife's expedition as I have the old key stuck in the ignition issue. I found the part last night at FordPartsGiants.com, did some research on their reliability, then ordered the part. They processed my payment and provided an estimated shipping date, all is well. This morning, I was sent an email saying there was a price increase of $21.47 asking me if I would like to proceed. I accepted so that I could keep the part moving (need it yesterday, don't want to reset the clock on a new order), and $21 isn't going to set me back.
What angers me is the poor business practice in offering a price and then asking for more money. I went to customer service and they just said we have price increases, anything else we can assist with? That was an opportunity for them to do the right thing and honor the original price. Its a race to the bottom now a days with respect to customer service and they chose to circle the drain.
Anyway, just one person's experience but thought I'd share.
Also, massive shoutout to this community and its contributors as I was able to diagnose and order parts for two different issues I'm experiencing.
What angers me is the poor business practice in offering a price and then asking for more money. I went to customer service and they just said we have price increases, anything else we can assist with? That was an opportunity for them to do the right thing and honor the original price. Its a race to the bottom now a days with respect to customer service and they chose to circle the drain.
Anyway, just one person's experience but thought I'd share.
Also, massive shoutout to this community and its contributors as I was able to diagnose and order parts for two different issues I'm experiencing.