oil change and shroud - should I be mad?

[Eric Peltier]

A couple days after having an oil change, I noticed that some sort of under-engine shroud was dangling off the bottom of my 2016 Exp EL. Shroud is underneath car, a bit behind the engine area. Is it necessary to remove that shroud to change the oil?

Thanks!

 

[powerboatr]

they do on mine, i think it makes it easy to get to everything.

lost mine on my f150 right after an oil change...it departed on the highway, scared crap out of me.

 

[mquick5]

If it's the felt like panel, than yes you have to remove it to access the drain bolt on the pan.

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[Black]

Take it as a sign to replace it with a real skid plate!

 

[ManUpOrShutUp]

Any time a shop breaks something or fails to put it back as they found it, I get pissed. I'm very much Type A and can't stand carelessness or half-assed work.

 

[99WhiteC5Coupe]

A couple days after having an oil change, I noticed that some sort of under-engine shroud was dangling off the bottom of my 2016 Exp EL. Shroud is underneath car, a bit behind the engine area. Is it necessary to remove that shroud to change the oil?

Thanks!

I stopped going to my selling Ford dealer due to poor service (warranty and customer-pay).

I went to another Ford dealer several months ago for the Works oil change package. When I got home, I saw the under-vehicle baffle was hanging down. Due to a recent surgery, I was unable to get under the vehicle, so I returned to the dealer and it was reattached. The baffle must be removed to change the oil.

I am now going to try a third Ford dealer for warranty work and customer-pay work. There are no Lincoln dealers within a reasonable distance. I see that poor dealer service is not just in my area.

Good luck.

 

[aagitch]

What really bothers me is that the technicians obviously take at least some of the bolts out holding it in place so you would think they would have the decency and professionalism to put them back in. And if they literally just forgot, well then I'd be worried that they're working on our vehicles period. I'm a supervisor (not automotive) and if one of my people did that I'd rip them a new one.

 

[1955moose]

First of all their not technicians, their young kids that are barely taught the basics. I know I worked with those kids 30 years ago, when cars/trucks were simple. Let me ask you guys something, do you think Ferrari, or Rolls Royce would turn loose an 18 year old butt head on your $300,000 vehicle? I don't think so. Sorry guys, but it's your own fault, thinking that your getting Journeyman level mechanics to do your oil change, especially at places like Jiffy lube and such. Remember how you were at 18, didn't care about much, besides your next party, or when your girlfriend called you over for sex! Next time do it yourself, or pay a real mechanic!

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[ManUpOrShutUp]

First of all their not technicians, their young kids that are barely taught the basics. I know I worked with those kids 30 years ago, when cars/trucks were simple. Let me ask you guys something, do you think Ferrari, or Rolls Royce would turn loose an 18 year old butt head on your $300,000 vehicle? I don't think so. Sorry guys, but it's your own fault, thinking that your getting Journeyman level mechanics to do your oil change, especially at places like Jiffy lube and such. Remember how you were at 18, didn't care about much, besides your next party, or when your girlfriend called you over for sex! Next time do it yourself, or pay a real mechanic!

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It doesn't take a 6-figure mechanic to put things back the way they were found. If you're paying for a service, it is reasonable to expect that the service will be performed, anything damaged will be repaired/replaced, and the individual will clean up after themselves. It doesn't matter whether we're talking about a multi-million dollar office renovation or a $30 quick lube. No one here is complaining about a fingerprint or that the Keurig was out of order. They simply expect that the worker won't leave things worse than how they found them.

My wife is a manager for Amazon. The pickers she manages get $15/hr to pick items off the shelves, put them in a tote, and then put the full tote on a conveyor. Amazon doesn't expect the pickers to polish up the items, pack them in an aesthetically pleasing Tetrisesque fashion, or include handwritten notes for the customer thanking them for their patronage. They do, however, expect them to pick the right items, do so without damaging them, and pick a certain amount per hour. If they fail to do so, after the third infraction they are terminated.

And there was never a time in my life when I thought: "Yeah, f**k this person's property. I don't care if I destroy it." I wasn't raised that way. People don't grow out of that shit. You are either conscientious or you aren't.

 

[1955moose]

Your talking apples to oranges there. Picking and packing an item isn't like working on a complex vehicle. True the managers should oversee their young techs more, but it reality it's teach them the basics and let em go. I have first hand experience in seeing mistakes made, that should have never happened. Like an individual that was moved from sales/service counter out to service. I told the manager, it was a mistake. I worked with this surfer type pot smoking bone head on the counter. Well sure enough 3 days in the shop, he installed a group 55 small Mustang battery the wrong direction. He shorted out the electrical system. We had to pay 3 days for a rental car. When I confronted him, and said didn't it spark? His reply, yeah but it stopped after about 10 seconds. You wonder why I change my own oil, install my own batteries at 64 years old? My luck I'd get that same kid, but now he's 45 years old, and just as stupid!

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[jimz]

Attitude is attitude at any business. It use to be that inexperience was turned into experience by accepting more responsible jobs instead of placing apprentices at more important jobs. Blame the business, more than the labor. I do.

 

[aagitch]

First of all their not technicians, their young kids that are barely taught the basics. I know I worked with those kids 30 years ago, when cars/trucks were simple. Let me ask you guys something, do you think Ferrari, or Rolls Royce would turn loose an 18 year old butt head on your $300,000 vehicle? I don't think so. Sorry guys, but it's your own fault, thinking that your getting Journeyman level mechanics to do your oil change, especially at places like Jiffy lube and such. Remember how you were at 18, didn't care about much, besides your next party, or when your girlfriend called you over for sex! Next time do it yourself, or pay a real mechanic!

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So you're saying it's my fault for expecting the ford dealer to do a proper oil change including reinstalling whatever they uninstalled? What? I've actually done it myself by the way but sometimes life is just too busy for me and I have to rely on the dealer. And when I was 18 I sure as hell would put something back together the way I found it. I guess I expected too much of myself when I was young. Maybe I should let my kids know it's okay to not give a crap about doing their job right. I thought I've heard it all!

 

[1955moose]

No your taking this post the wrong way. I agree the dealer should hire and train young people the right way or get rid of them. I wish I could say when you bring your baby into the dealer for something as simple as an oil change, everything would turn out perfect. But the fact is, their trying to compete with places like Jiffy lube and other bargain places. The old saying holds true unfortunately you get what you pay for. Be mad at me if you must, but realize quality never comes cheap, even something as mundane as an oil and filter change. In this world we have Nobel prize winners, and burger flippers. Hopefully the guy that does your oil change next time is somewhere in the middle! End of my rant!

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[Daniel Wilson]

Take it as a sign to replace it with a real skid plate!

Suggestions on such an item?

Ah, found this discussion ... whose link I'm not allowed to paste ... recommending well, I can't link to the item either.

but it's RCI Metal Works and the plate sets for the 09-14 F-150s are supposed to work.

Not cheap parts, but starting at 10 gauge steel, it wouldn't be.

 

[Wali4vr]

I like realists!

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[99WhiteC5Coupe]

Attitude is attitude at any business. It use to be that inexperience was turned into experience by accepting more responsible jobs instead of placing apprentices at more important jobs. Blame the business, more than the labor. I do.

I’ve been driving and buying new vehicles for 49 years - I’ve dealt with a lot of new-car dealer service departments.

Almost any dealership can sell you a new vehicle at a decent price. It is the service department that keeps the customers coming back - or drives them away.

Over the years, I have had miserably poor service from a variety of dealerships (warranty and customer-pay). I have also had excellent service.

It never ceases to amaze me how new-car dealership owners and managers fail to realize that poor service drives customers away. Not just from the service department, but also from buying another new vehicle there, or recommending the dealership to someone.

Bad service often results in the customer telling others about the terrible dealership - even when the sales process was very good. The ability to post on line reviews and ratings has added a new dimension to getting the word out on poor service.

New-car service departments often charge an obscene amount for labor, and then try to gouge the customer with the classic “shop supplies charge” and short-cut the work. The mechanics try to race and beat the clock on flat-rate work, and often don’t do the job right.

Last summer I had a miserably poor service experience at my selling Ford dealership service department, which caused me to stop going there. I received an email survey from Ford and I was brutally honest regarding the poor service and lack of concern by the service department. I included my personal information and thought the dealership would call me. Never heard a word.

Too many people make excuses for poor service. How many on this forum breathe a sigh of relief when they take their vehicle to the dealership for repair, and it’s actually done right and on time? Shouldn’t be that way - good service should be the rule, rather than the exception.

 

[Black]

Suggestions on such an item?

Ah, found this discussion ... whose link I'm not allowed to paste ... recommending well, I can't link to the item either.

but it's RCI Metal Works and the plate sets for the 09-14 F-150s are supposed to work.

Not cheap parts, but starting at 10 gauge steel, it wouldn't be.

Yup. RCI is correct.

The Raptor transmission skid plate works on the 18+ models.
I have yet to figure out if earlier Raptor transmission skid would fit the 15-17s.

 

[cmiles97]

Yes you should be mad.

The 2 worst services I had:

A local tire place in Florida, forgot to tighten the driver's side front tire lug nuts after oil change and rotation. Tire nearly fell off going down the parking lot.

A Yamaha dealership didn't tighten the drain plug on my girlfriend's R6. Luckily it fell out at low speed near a grocery store. Oil drained out all over the rear tire. She was able to turn in and stop without issue.