bfun
New Member
Let me know if these seems shady to you all.
My wife took our 2015 Expedition in for the recall to be peformed because our AC kept going out. When I reached under the unit was super hot. Obviously not good there.
They performed the replacement of the module and when my wife picked it up, she was pulling out and the AC still wasn't working. Went back in and they came out to check things. Apparently the guy got shocked when he touched two melted wires. I go pick my wife up so they can fix the wires.
The next morning, they call my wife and tell her these wires are not part of the recall because it's the blower resistor and not the module and we're going to have to pay around $500 to fix it.
I called them up and said I have a hard time figuring out how this cannot be part of the recall. He said there's nothing they can do and I can call the nationl customer service line.
I plan to do so, but wanted to get input from you all first.
My wife took our 2015 Expedition in for the recall to be peformed because our AC kept going out. When I reached under the unit was super hot. Obviously not good there.
They performed the replacement of the module and when my wife picked it up, she was pulling out and the AC still wasn't working. Went back in and they came out to check things. Apparently the guy got shocked when he touched two melted wires. I go pick my wife up so they can fix the wires.
The next morning, they call my wife and tell her these wires are not part of the recall because it's the blower resistor and not the module and we're going to have to pay around $500 to fix it.
I called them up and said I have a hard time figuring out how this cannot be part of the recall. He said there's nothing they can do and I can call the nationl customer service line.
I plan to do so, but wanted to get input from you all first.