mrmustang
Full Access Members
Just a brief update after getting off the phone with Ford customer service just now:
Ford customer service has internally escalated my inquiry, they see the HD tow package comes with 90 days of navigation (stand alone), and they see that the "Special Edition Package" (50T) includes "Connected Built-In Navigation (3 Years of Service)2 (2 Navigation service requires SYNC®4 and FordPass Connect (optional on select vehicles), complimentary connect service and the FordPass app (see FordPass Terms for details). Customer receives a complimentary 3-year trial of navigation services when an eligible vehicle is added to member’s FordPass account. Trial period begins with new vehicle warranty start date. At the end of the complimentary period, access to connected navigation services will be discontinued.), Pinch-to-Zoom Capability, Live Traffic, Predictive Destinations and Route Guidance". Yet, after bouncing around in 4 different departments since the start of this thread, they cannot understand why apparently one overrides the other in their system, and automatically reverts to the 90 day trial subscription.
As such, this has yet to be resolved, if I'm lucky, I'll hear back from them in the next 7-10 days.
I'll update this thread once I hear back from them.
Bill
Ford customer service has internally escalated my inquiry, they see the HD tow package comes with 90 days of navigation (stand alone), and they see that the "Special Edition Package" (50T) includes "Connected Built-In Navigation (3 Years of Service)2 (2 Navigation service requires SYNC®4 and FordPass Connect (optional on select vehicles), complimentary connect service and the FordPass app (see FordPass Terms for details). Customer receives a complimentary 3-year trial of navigation services when an eligible vehicle is added to member’s FordPass account. Trial period begins with new vehicle warranty start date. At the end of the complimentary period, access to connected navigation services will be discontinued.), Pinch-to-Zoom Capability, Live Traffic, Predictive Destinations and Route Guidance". Yet, after bouncing around in 4 different departments since the start of this thread, they cannot understand why apparently one overrides the other in their system, and automatically reverts to the 90 day trial subscription.
As such, this has yet to be resolved, if I'm lucky, I'll hear back from them in the next 7-10 days.
I'll update this thread once I hear back from them.
Bill