Well, my first year with our 2018 Expy Platinum hasn't been too impressive with regards to initial quality. Truck's been to the shop about a dozen times by now. Grinding noise coming from driver side wheel in 2H mode, which required three separate visits to diagnose, was finally repaired as a leaking check valve. Rear hatch close button was replaced twice now. Just over a year since taking delivery, the A/C today is blowing lukewarm air. All four kids in the back complaining. Taking her back tomorrow. Shop told me flat out they don't have loaners. Maybe I'll go with the Navi once the lease is up. One of the selling points was that they drive to your house with the loaner, and drive back to the dealership with your vehicle to have it serviced. Didn't realize how much I'd need this. Will keep you posted once I hear back. Hopefully it's just a small refrigerant leak. Stil, an $83k truck should have a rock-solid A/C system.
I have a 2015 Expedition Limited 4x4, purchased new.
I had the front grinding noise in 2WD, while driving uphill (just before the transmission would downshift, as if the engine was beginning to bog). I made an appointment at my selling dealer and they took five days to tell me nothing was wrong (but didn’t put any miles on the vehicle).
I quickly did an Internet search and found a Ford TSB detailing the problem, with Ford’s instructions to replace the IWE solenoid vacuum check valve.
I bought the $10 valve and installed it myself. Took 5 minutes to do. Even through the vehicle was still covered under the power train warranty and a Ford extended premium warranty, I dd not return to the selling dealer - and quit going there for service and new vehicles.
The wheel grinding must be common, and Ford issued a TSB. It amazes me that the “factory trained technicians” don’t even bother to look for any TSB’s for a specific problem. The service advisors are only worried about trying to sell you something - they don’t care about getting the vehicle fixed right. Pretty sad when the customer can find the official Ford fix for a problem online in two minutes.
Good luck with your issues. I am beyond frustrated with the poor quality of my vehicle and the repeated poor dealer service.
PS - My extended Ford warranty covers a loaner vehicle if the repairs take more than 24 hours. But the dealer said the time starts running when they begin to look at it - not at the time when THEY scheduled an appointment, but were so far behind they could not work on it for five days. I use two child car seats in the second row, and removed them and borrowed a vehicle to use from a family member.