The dealer said that Ford offers a kit to fix the freezing, not sure what that implies but then they tried to say my warranty didn't cover it. BS, it covers bumper to bumper. They tried to say that only covers parts, not a kit. What the... a kit is nothing more than 1 or more parts. I blew a gasket on them. They showed me a paper from Ford saying the kit wasn't covered, I didn't care what paper they had, I told them to get the dealer owner and sales manager out there right now that sold me the car and the extended warranty. Suddenly they found a way to have it fixed for me.
I won't know until we take it on a 2000 mile trip this coming week if it's really fixed or not though. But we're loosing all faith in Ford service centers. Not the first time they tried to screw us.