Customer Satisfaction Program 25B01 - Certain 2024 Expedition/Navigator vehicles - Equipped with 10R80 Transmission - Transmission Replacement

[HazBeen]

If you expect your vehicle falls within the Build Dates, your dealer can use OASIS and your VIN to determine if CSP 25B01 applies...

 

[GixxerJasen]

How in the *** do you assemble it with the wrong size bearings??? Geez, and just when I was thinking that maybe by 2024 they'd worked all the kinks out of these transmissions. Maybe 2025 is the golden year?

 

[99WhiteC5Coupe]

How in the *** do you assemble it with the wrong size bearings??? Geez, and just when I was thinking that maybe by 2024 they'd worked all the kinks out of these transmissions. Maybe 2025 is the golden year?

Don’t bet on it.

 

[bb37]

It's possible that the supplier put the wrong bearings in the right boxes and the assemblers in the transmission plant used the parts they were provided.

Stuff happens. Note that Ford believes that only 398 vehicles are affected out of the thousands of vehicles built in that time frame.

 

[Homer]

I thought the tranny issues were fixed before the 2024 model year? Can someone explain?

 

[99WhiteC5Coupe]

I thought the tranny issues were fixed before the 2024 model year? Can someone explain?

You thought wrong.

It is an example of Ford’s continuing numerous safety recalls and customer satisfaction campaigns, due to poor quality control - which has cost the company billions in repairs.

 

[LanceExp2025]

I surely have no idea why Ford doesn't have better Quality Control? But, I'm assuming that no one really cares any longer and that the bean counters think it is cheaper to replace 400 transmissions than to overlook their Quality Control System properly. And, to hell with us customers or any inconvenience we suffer as a result of their shortcomings.

Unfortunately, the 2024 Expedition MAX Limited that I bought a week ago (and love), shows it was made 10/24. I couldn't find an exact manufacturing date on the door sticker nor the window sticker so, I am guessing I must call Ford directly to find out if my Expedition VIN is included in the 398 junk ones. I am hoping NOT! I dread the thought of having some inexperienced dealership trans mechanic butcher up our car or forget something, while replacing this trans, so that we'll end up having a totally UNDEPENDABLE Expedition for the next 10 years. Very worrisome!

As far as the 2025's are concerned, the reason we didn't buy a 2025 was because of their "ALL Digital Control 24" wide instrument cluster" and that terrible 2-piece tailgate that you have to either reach higher over the top of w/ the lower section closed or, with the lower section open, you have to reach in 2 feet to set heavy groceries down then reach in 2 feet again to pick them up and get them out. Who thinks of these things, that most people don't want?? When you look at the Ford Sales Video of this 2025 Expedition, the fellow putting stuff in the cargo area looks very strained and uncomfortable doing this.

I am guessing if I was 20-30 years old, that reaching over or out would be nothing. But, we had a 1988 Ford Station Wagon that we had to either reach over (when tailgate was closed) or reach in (when open) to put stuff in or out and it was a back breaker for my 5'4" / 100 # wife, even back then. (and, those Station Wagon decks were 8"-10" lower to the ground than these Expeditions are.

I was so pleased to find a 2024 Expedition MAX Limited that we loved the color of and had all the other things we wanted. Now, we have to contend with this!

But I sure thank HazBeen for clueing all of us in. Even though it may be bad news, at least we know what to expect and what our options are. Thanks much for that heads up HazBeen, Lance

 

[Ugh_J]

This kind of thing (that likely was a sprag supplier issue) is why it is critical to focus on quality. When these happen, it should be peoples' default reaction to say, "Hmm, I'm glad Ford found the issue with only a few hundred affected units," and not "JFC, what is it this time?" Anyone know if anyone at all in Ford management has ever lost a job over all these issues?

 

[bb37]

This is an different issue from the CDF drum issues that afflicted earlier 10R80 transmissions.

And, the bearing issue identified here affects less than 400 vehicles across multiple product lines.

 

[GixxerJasen]

I thought the tranny issues were fixed before the 2024 model year? Can someone explain?

Did you read the TSB? The issues fixed were design issues, such as the CDF drum, which "Should" be fixed. This was a mistake in the assembly process, something completely different and could happen at any time when you aren't focusing on quality.

I dread the thought of having some inexperienced dealership trans mechanic butcher up our car or forget something, while replacing this trans, so that we'll end up having a totally UNDEPENDABLE Expedition for the next 10 years. Very worrisome!

You dread the thought of a dealership tech swapping out the transmission but you are ok with the factory tech who somehow let the wrong size bearings get in, to do the work? Unfortunately, due to Ford's lack of quality, those dealership transmission technicians are pretty experienced due to having to pull, rebuild and reinstall transmissions all day every day. Seems like a swap would be a simple job for them at this point.

 

[Expy101]

Unfortunately, the 2024 Expedition MAX Limited that I bought a week ago (and love), shows it was made 10/24.

Hit the following site https://parts.ford.com/shop/en/us enter your VIN and it will show your build date on the left side.

 

[LanceExp2025]

Yes GixxerJasen, you may be right about the dealer trans mechanics learning well from constant immersion in these transmission & overhauls. I had NOT thought of that. And, NO, I am NOT OK with the factory tech letting the wrong size bearing slip in but, in their defense, if they are on an assembly line and given parts to assemble a trans with (especially an 'undersize' bearing that wouldn't jam things up), they may have never known they were installing the wrong part! Ford's QC manager in that Department is the one who should be responsible for taking 1/100th samples and checking those sample parts dimensionally, it seems to me.

Anyway, last night I looked at our 1-week-old, 2024 Expedition Limited MAX door VIN tag and it only said 10/24 date of mfg. (NO exact mfg. date). I was worried!

I called Ford Customer Service at (800) 392-3673 and spoke with a very nice lady there. She looked up our VIN and said our Expedition was, in fact made at the Kentucky Plant on 10/2/2024, right within the timeframe window. Once she put our VIN into their system, it came back as NOT included in the 398 bad ones. I asked her how that could be considering that our car was within the timeframe window? She said she didn't know for sure but, that some of the October built defective ones were caught at the Kentucky Plant before they left the lot and, were repaired there before being shipped out to the dealers. I am sure hoping that is the case with our Expedition! Our Expedition only has 376 miles on it, and I have no idea how long it takes for a "BAD" trans to fail?? In our case, I hope it is NEVER.

I am hoping this update on our Expedition is helpful or at least a little informative to folks in the same boat as we are, Lance.

 

[LanceExp2025]

Thanks much Expy101: Thanks to the Ford CS lady, she looked up our Mfg. Date for us already but I wrote your link information down on my copy of the Ford letter for future reference. I will try it on my daughters 2024 Expedition VIN tonight. She bought hers in mid/2024 so, no worries there.

 

[GixxerJasen]

Yes GixxerJasen, you may be right about the dealer trans mechanics learning well from constant immersion in these transmission & overhauls. I had NOT thought of that.

Just to give you an idea of how experienced these guys are, I had to wait on my local dealership to clear a 3 week backlog of transmission rebuilds just so they could look at mine. 3 more weeks to get it rebuilt. Ford is making sure these dealership techs are very experienced with a nonstop line of trucks coming through.

 

[LanceExp2025]

Wow! That's pretty interesting. I'm not a dealer repairs kind of guy unless it has to be done there under warranty. Therefore, I don't get in there often to know how things really work these days. Thanks for the enlightening, Lance