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2/25/04 - Customer Backlash Motivates Brake Dust Alternative
Ford Motor Company, responding to customer complaints related to extreme brake dust build up on 2003-04 Ford Expedition wheels, is now providing customers with another choice in dealing with this problem.
Ford representatives were quoted as saying that "...while we do not view this as a product design problem, this new option will give our valued customers an alternative to having to replace brake pads at their expense...". Ford reps. further stated that this new option will, in fact, provide affected customers more value at a lower cost, and described it as "...a win-win for us and our customers...".
Questions, comments, and inquiries may be directed to Ford Motor Company, The American Road, Dearborn, MI.
Ford Motor Company, responding to customer complaints related to extreme brake dust build up on 2003-04 Ford Expedition wheels, is now providing customers with another choice in dealing with this problem.
Ford representatives were quoted as saying that "...while we do not view this as a product design problem, this new option will give our valued customers an alternative to having to replace brake pads at their expense...". Ford reps. further stated that this new option will, in fact, provide affected customers more value at a lower cost, and described it as "...a win-win for us and our customers...".
Questions, comments, and inquiries may be directed to Ford Motor Company, The American Road, Dearborn, MI.