fmendezex2019
Member
Well that is good news!! I hope I get the same results.
Heater hose under cam phaser recall?
- Thread starter iris
- Start date
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fmendezex2019
Member
Quick update..
I received a call from Ford yesterday saying that they were going replace my rear shocks/struts and the heater hoses for $188. I think that is better good considering that they are covering about 80% or more of the cost. Not bad for making a phone call and trying out their customer service. I'm happy!! I will keep everyone updated.
I received a call from Ford yesterday saying that they were going replace my rear shocks/struts and the heater hoses for $188. I think that is better good considering that they are covering about 80% or more of the cost. Not bad for making a phone call and trying out their customer service. I'm happy!! I will keep everyone updated.
blue_roster_cult
Active Member
I bought an aluminum y-fitting at the parts store, cut all three hoses and hose clamped them, that was 30-40k miles ago and it’s still perfectly fine. $10 and 30 minutes. HOWEVER, the same hose which runs from the firewall to the radiator is now leaking at the steel pinch clamping directly under the top of the radiator hose—only enough to leave a residue of coolant. It looks like the steel has split. I saw it while changing the oil filter and doing a thorough look around with a flashlight. I’m going to put a hose clamp around the steel to fix it. The whole heater hose apparatus is disappointing on the quality front.
Bythor1963
New Member
You have to be your own advocate, and do your own fighting because no one will ever do it for you, Congrats on your tenacity!!
3rd Expyowner123
Full Access Members
A few months after my 2nd cam phaser repair had dripping leak of one of the heater hoses. I have a Ford extended warranty, dealer said was not covered.
My dealer said they would discount the repair, replaced JL1Z*18472*B JL1Z*18472*C hose, added coolant with total cost of $613.85. My Expy has just under 80k miles.
At last cam phaser repair I asked to replace serpentine belt, my dealer picked up the cost of the part.
I’m very pleased with my service advisor and pleased that I have a good local Ford dealer.
I just bought another vehicle from them, so I guess I’m a good customer!
On a completely different side note, the dealer parts manager said around August 2022, the cam phaser part have what he described a some type of coil on the front, which is different than previous phasers. I am hopeful this design change will keep these phasers working for a long time.
My dealer said they would discount the repair, replaced JL1Z*18472*B JL1Z*18472*C hose, added coolant with total cost of $613.85. My Expy has just under 80k miles.
At last cam phaser repair I asked to replace serpentine belt, my dealer picked up the cost of the part.
I’m very pleased with my service advisor and pleased that I have a good local Ford dealer.
I just bought another vehicle from them, so I guess I’m a good customer!
On a completely different side note, the dealer parts manager said around August 2022, the cam phaser part have what he described a some type of coil on the front, which is different than previous phasers. I am hopeful this design change will keep these phasers working for a long time.
3rd Expyowner123
Full Access Members
My 2018 had two heater hoses replaced due to slow leak, not too long after 2nd cam phaser repair, around 75k miles, cost was approximately $450, they said they gave me a 10% curtesy discount.
bobward757
Well-Known Member
Same issue... cam phaser was done on my 2018 XLT 4x4, and a year later, I had a coolant leak. The heater hose assemblies were replaced (JL1Z-18472 C & JL1Z-18472 B), which looks to have stopped the leaking. Not a cheap fix ($260 in parts & $850 in labor). Ford would not cover the repair, even with an extended warranty.
SyndicateZ
Full Access Members
If you have the PremiumCare plan everything should be covered
Not maintenace items like hoses.
Going through this myself now. Dealer quoted a touch over $1100. "Hoses" are not covered by the ESP. Got my truck back after the 2nd cam phaser replacement and I noticed it leaking a few weeks later. The hose must have burst one morning on my way to work cause I refilled the trsovior the last time and coolant began flowing out from somewhere. I thought the adviser sent me a typo. I've contested and plead my case, supposed to get a call back tomorrow. Worse off, my original appointment was for transmission shifting (again), and it's been sitting at the dealer for 2 weeks. They were going to diagnose the trans before fixing the coolant leak.
Do you remember what you said to them about the $185 cost for them to call you back?
zombielinux
New Member
Gotta say, not impressed. Ours developed a heater hose leak in the last month or so. Ford and the dealer wouldn't budge on the price.
Ford gave the standard "If Ford issues a program in the future to cover this, we'll mail everyone that had the Cam Phasers done with instructions on how to get a refund"
Until then, I guess I (and everyone else here) will just have to eat the ~1K in parts and labor.
Ford gave the standard "If Ford issues a program in the future to cover this, we'll mail everyone that had the Cam Phasers done with instructions on how to get a refund"
Until then, I guess I (and everyone else here) will just have to eat the ~1K in parts and labor.
theritelane2
New Member
Ford stealership in Mt. Dora, FL. (Prestige Ford) charged us ~$360 for the inlet and outlet tubes. They can be had for ~$150 online:
JL1Z18472B
JL1Z18472C
If you're mechanically inclined, this job (including coolant flush) should take ~3-hours. I had to take the passenger-side fender-liner out to install the zip ties in the same location as stock. Other than that, this install is pretty straight forward.
JL1Z18472B
JL1Z18472C
If you're mechanically inclined, this job (including coolant flush) should take ~3-hours. I had to take the passenger-side fender-liner out to install the zip ties in the same location as stock. Other than that, this install is pretty straight forward.
Just got the same call on my 2019 expedition about the heater hose problem. I had the cam phase lifters done twice. A couple months after the second time my engine blew and they replaced that under warranty and now I have it in for the transmission and my extended warranty is covering that. Around 60,000 miles on it and only maybe 7000 since the new motor. They called me to tell me the transmission will be finished today after having it for about a month but that the heater hose is dripping and needs replaced for $1150. I said no on the hose and will do it myself. They call me back and say we will do it for $564.92.
I tell them about all the problems this car has had and that price is too high and that I will do it myself. They said my car can’t leave like this since it’s leaking radiator fluid. So now they are holding my car hostage until I pay. Well I guess after my last four vehicles were Fords I’m done and will go back to Chevy for the 3/4 ton truck I was going to buy this week. That’s $106,000 they won’t be getting from me.
I tell them about all the problems this car has had and that price is too high and that I will do it myself. They said my car can’t leave like this since it’s leaking radiator fluid. So now they are holding my car hostage until I pay. Well I guess after my last four vehicles were Fords I’m done and will go back to Chevy for the 3/4 ton truck I was going to buy this week. That’s $106,000 they won’t be getting from me.
5280tunage
Full Access Members
Huh, weird, I said this like 3 years ago when I had to get my phasers done. Ripping apart a pristine engine for a defect is bound to cause more issues than it fixes. these things are far too complicated for it not to. Could this be a way of recouping some costs of the actual phaser fixes? Just a hunch, but seriously, this is disturbing. Luckily it's been quite a long time since mine was done and knock on wood I haven't had any coolant leaks. What a crap show.
5280tunage
Full Access Members
Absolutely, reminds me of my last Jeep. Never had an issue with the air suspension until i went in for a radiator replacement. on the way home from the dealership, under warranty luckily, the vehicle dropped to it's highway height and threw a bunch of codes. When I got home, I could hear the air leaking out of broken airline in the engine compartment right next to the strut tower. They fought me on it and I simply said over and over, B>S>. Now issue till I brought it here. was like a $1500 fix to replace the airlines.
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