Paint Bubbling, We need EVERYONE to register a complaint! READ FORDS RESPONSE!!!

[ExpeditionAndy]

Where are you Ford Customer Service when we needed you??????


2007 XLT, 4X4 5.4

Clearly ignoring this thread...

 

[FordCustSrvc]

Hey guys,

We value our Ford Family members and your concerns.

If your vehicle is currently experiencing these symptoms please PM your full name, VIN, dealer name, in-depth details of vehicle symptoms, mileage, and best daytime phone number.

Once this info is received, I’ll loop in a CSM for your region.

I just want to reiterate certain areas where I may not be able to add much assistance: older/high-mileage vehicles, details about future vehicles that aren’t yet made public, vehicle modifications, and questions/concerns about in-vehicle technology.

Have a great day!

Tricia

 

[Summers22]

PM sent to ^^^^^ Thanks

 

[jimjim111]

You are so right,I tell everyone I come in contact with DO NOT BUY A FORD.I have bought 5 new Expeditions .But will never buy a ford

 

[fiveohpoepoe]

Hey guys,

We value our Ford Family members and your concerns.

If your vehicle is currently experiencing these symptoms please PM your full name, VIN, dealer name, in-depth details of vehicle symptoms, mileage, and best daytime phone number.

Once this info is received, I’ll loop in a CSM for your region.

I just want to reiterate certain areas where I may not be able to add much assistance: older/high-mileage vehicles, details about future vehicles that aren’t yet made public, vehicle modifications, and questions/concerns about in-vehicle technology.

Have a great day!

Tricia

PM sent, thank you Tricia

 

[Kotcholie]

Dear Ford Rep,
How do the rest of us with this same issue get a resolution to our paint problem?
I have a 2010 in which this paint bubbling showed up in 2012. Dealer continues to say it is not a defect and customer service notes it is not a defect in materials or workmanship. So Aluminum parts should corrode on your tailgate?
I think NOT!
Glad to hear Ford is rethinking their position as it has lost them business.

 

[FordCustSrvc]

PM sent, thank you Tricia

You’re welcome, fiveohpoepoe.

I sent you a response to your inquiry via PM. Please check your inbox.

Dear Ford Rep,
How do the rest of us with this same issue get a resolution to our paint problem?
I have a 2010 in which this paint bubbling showed up in 2012. Dealer continues to say it is not a defect and customer service notes it is not a defect in materials or workmanship. So Aluminum parts should corrode on your tailgate?
I think NOT!
Glad to hear Ford is rethinking their position as it has lost them business.

Kotcholie,

Please PM your mileage and I’ll that a look.

Have a great day!

Tricia

 

[fiveohpoepoe]

I took mine to the Ford body shop today and same response, basically FMC is doing nothing about these issues. The body shop rep. disagrees with their response however his hands are tied. Before leaving he pointed out the bubbling is starting on my hood

 

[mh68]

Hey guys,

We value our Ford Family members and your concerns.

If your vehicle is currently experiencing these symptoms please PM your full name, VIN, dealer name, in-depth details of vehicle symptoms, mileage, and best daytime phone number.

Once this info is received, I’ll loop in a CSM for your region.

I just want to reiterate certain areas where I may not be able to add much assistance: older/high-mileage vehicles, details about future vehicles that aren’t yet made public, vehicle modifications, and questions/concerns about in-vehicle technology.

Have a great day!

Tricia

PM sent

 

[Static54]

Hey guys,

We value our Ford Family members and your concerns.

If your vehicle is currently experiencing these symptoms please PM your full name, VIN, dealer name, in-depth details of vehicle symptoms, mileage, and best daytime phone number.

Once this info is received, I’ll loop in a CSM for your region.

I just want to reiterate certain areas where I may not be able to add much assistance: older/high-mileage vehicles, details about future vehicles that aren’t yet made public, vehicle modifications, and questions/concerns about in-vehicle technology.

Have a great day!

Tricia

I also plan on sending you a PM. I made an appt for next Tuesday for them to look at the paint as well as driver seat (feels loose forward and back) and a scratch on my passenger window caused by something inside the door.

 

[billium59801]

what does PM mean?? I have this issue with my 2007 and would like to reply.

 

[billium59801]

spoke with the local dealership and I was told that the corrosion warranty on my vehicle was only good for 5 years and unlimited mileage, has anyone else heard anything like this? 5 years and unlimited mileage seems kina strange to me.

 

[Summers22]

Well I sent all my info to FordCustSrvc over 2 weeks ago and not sure what's up. Seriously doubt they care about my situation since I bought it used. But guess what, its still a Ford and it will influence my future brand purchases. Seems shady to "put off" a customers concerns for long periods of time then say " oh, your vehicle is to old and has to many miles on it for us to help".

 

[ezeq]

I went to my ford dealer few months ago, and everytime i phoned them, "No worries, we'll look into your problem". Amazing customer service.


2007 XLT, 4X4 5.4

 

[billium59801]

2007 expedition, vin is 1FMFU16567LA93926, 81,598 MILES my local dealer is Bitterroot Ford.
I am hesitant to put my full name and contact info in a reply, I may get unwanted messages or phone calls.
please e-mail me at [email protected] with any questions or for further info. I would like to sell the vehicle and depending on how this issue is resolved I would like to get an explorer or escape, downsizing. If this issue is not resolved in a favorable light I will go with a different make, service after the sale makes for more sales.

 

[FordCustSrvc]

PM sent

Thanks, mh68.

I replied to your PM. Please check your inbox, if you haven't already.

I also plan on sending you a PM. I made an appt for next Tuesday for them to look at the paint as well as driver seat (feels loose forward and back) and a scratch on my passenger window caused by something inside the door.

Hello Static54,

I checked my inbox, and I haven't received a PM. So, I'm just checking in on you. How did it go at the dealer?

Please keep me posted on the status.

Well I sent all my info to FordCustSrvc over 2 weeks ago and not sure what's up. Seriously doubt they care about my situation since I bought it used. But guess what, its still a Ford and it will influence my future brand purchases. Seems shady to "put off" a customers concerns for long periods of time then say " oh, your vehicle is to old and has to many miles on it for us to help".

Summers22,

I responded to your last PM to me. Did you receive it?

Your product feedback has been documented. You can also submit your product feedback on Ford Social here. Designers and engineers look for feedback from customers here when planning improvements.

2007 expedition, vin is 1FMFU16567LA93926, 81,598 MILES my local dealer is Bitterroot Ford.
I am hesitant to put my full name and contact info in a reply, I may get unwanted messages or phone calls.
please e-mail me at [email protected] with any questions or for further info. I would like to sell the vehicle and depending on how this issue is resolved I would like to get an explorer or escape, downsizing. If this issue is not resolved in a favorable light I will go with a different make, service after the sale makes for more sales.

billium59801,

To protect your privacy, please delete/edit your post that contains your VIN and email address.

I’ll be glad to document your product feedback. Please PM your full name and best contact number. Once this info is received, I’ll be sure it’s noted!

Have a nice day.

Tricia

 

[dirtrider]

I'm the original owner of a 2003 Expedition based in the Northwest suburbs of Chicago. I currently have only 77,000 miles and the vehicle has been stored in the garage for about half its life. It has never been in a crash or damaged in any way.

I had the bubbling issue with the paint on the hood after only 2 years of ownership. After a long and tiring battle lasting a couple years between Ford CS and the dealership they finally repainted the hood and a few other areas under warranty. They told me they used a 3M seam sealer product to help alleviate future problems. This could clearly be seen on the leading edge under the hood where the sheet metal panels meet. They informed me future warranty issues would be covered by 3M if the seam sealer failed.

The fix seemed to hold up 3 years max. The seam sealer is pulling off the aluminum in a line and I have bubbling and flaking paint over the front of the hood and around the license plate and bottom corners of the liftgate.

I contacted my dealer last year and provided them information on the issue. They claimed all kinds of problems honoring future warranty service including having changed their computer system and losing my records. I am meticulous though and supplied them with receipts and paperwork from the repair. They turned a cold shoulder and said my warranty with 3M was never registered; as if it was ever my responsibility to do so. The dealer is Packey Webb Ford in Downers Grove IL that used to be in Wheaton on Roosevelt road (now Packey Webb Auto Center).

Very irritating. I have extremely low mileage and take great care of my stuff as I like it to last. I'm otherwise pretty pleased with the Expedition.

I am strongly held back from buying any new Ford especially the otherwise attractive 2015 F150 that is fully aluminum due to the fact Ford cannot seem to get this paint issue right. I don't want to buy into this problem again.

I am also an aircraft owner and I find it interesting that the average age of the General Aviation fleet is 40 years old. The average aluminum skin thickness used in GA is .025" (way less than a car panel). However, these aircraft really don't ever have perforation problems, never have bubbling paint, and their paint is still largely intact even if original. They are also stored outdoors all the time in most cases. How come aircraft manufacturers could paint something 40 years ago that still has paint attached and my Ford didn't last more than 2 years until it was bubbling? There is nothing new that needs to be discovered here. Clearly Ford has not prepped the surface appropriately for proper lasting adhesion to aluminum. I predict the new aluminum F150 owners will be very disappointed in the near future.

PM sent to Ford CS here

 

[Static54]

Thanks, mh68.

I replied to your PM. Please check your inbox, if you haven't already.


Hello Static54,

I checked my inbox, and I haven't received a PM. So, I'm just checking in on you. How did it go at the dealer?

Sorry been busy with the holidays and traveling.

But the over all experience was terrible, terrible customer service, didn't fix an issue they said they fixed with the seat. Very little communication and when we did get a hold of them they didn't know what was going on. Took an extra 5 days longer than quoted. To top it off they bolted their license plate border around my License plate.

I should point out my terrible experience was with the local dealership and not necessarily Ford.

 

[ezeq]

dealer is always a dealer, always want your money, no less but more of it. Happy New Year

 

[Static54]

dealer is always a dealer, always want your money, no less but more of it. Happy New Year

Ya bit it was all under warranty so doesn't bug me as far as that goes.